WELL Health and Twilio Collaborate on Communications Platforms

By Luke Bellos, Editor, TMCnet  |  February 11, 2021

Digital healthcare platform provider WELL Health Inc. has announced a new partnership with Twilio (News - Alert) to offer two separate communications solutions for healthcare professionals. The two companies teamed up to support healthcare industry efforts to quickly distribute the COVID-19 vaccine using fast and secure cloud communication solutions.

There has been an exponential increase in telehealth services over the past year which has caused the healthcare industry to rethink how to effectively communicate with patients. WELL Health and Twilio plan to give workers two HIPAA compliant platform options to assist with the urgent needs of COVID-19 patients and vaccine candidates.

"Healthcare providers are eager to proactively help patients, yet many have struggled to implement a comprehensive patient communications strategy that lets them engage patients on their preferred channel," said Susan Collins, global head of healthcare at Twilio.  "This partnership simplifies the decision-making process for providers, making it easier to focus on what matters most - delivering timely, patient-centered care."

WELL Health and Twilio will allow organizations to pick between one of two platforms that can support the specific functions. Using Twilio’s platform, healthcare providers can create purpose-built workflows on top of Twilio's SMS and voice delivery APIs. Using WELL Health’s pre-built platform, providers will have access to bidirectional, multilingual messaging in 19 languages, as well as  texting, email, telephone, and live chat.

"Healthcare providers are under tremendous pressure to efficiently and securely communicate with patients throughout this pandemic, especially as many providers coordinate COVID-19 vaccine communication and schedule vaccine appointments at unprecedented numbers," commented Guillaume de Zwirek, CEO and founder, WELL Health Inc. "We're committed to doing what's best for healthcare providers by offering the right patient communications platform, from WELL Health or Twilio, to quickly implement patient messaging at a time when patients and providers need it most."

Edited by Maurice Nagle