Tri-State Auto Dealerships Enhancing Operations with Unified Office Platform

By Luke Bellos, Editor, TMCnet  |  January 27, 2021

Unified Office recently revealed that the Total Connect Now(TCN) platform will be utilized by a number of Rana Management’s automotive dealerships in New York and New Jersey.

Due to the highly competitive nature of the automotive industry, dealerships are often searching for new methods to stand out among the competition. Rana Management invested in TCN? to improve customer service capabilities, and give the dealerships reliable, high quality communications and business analytics to become more efficient.

"We are constantly looking for new ways to improve our operations and customer service in a real-time consumer marketplace," said Carly Christensen, Corporate Controller, Rana Management Auto Group, of Florham Park New Jersey. "Unified Office has provided us with a fully integrated communications system that has created dramatic improvements in both of these areas.

The TCN? platform will enable multiple dealership locations to upgrade voice and video communications, messaging, service-level monitoring, business continuity and analytics tools. Dealerships representatives can also apply automated notifications, scheduling services, and appointment confirmations, to ensure customers have been assisted without uncertainty.

"Customer service is a key differentiating factor for automotive dealers.” said Ray Pasquale, Founder & CEO of Unified Office. “They need a highly integrated business communications platform that helps them adapt to a real-time consumer marketplace. Missing a call or putting someone on hold or even worse: putting them through to voicemail can result in missing a new customer opportunity, which can result in lost revenues.”

Edited by Maurice Nagle