Smart Contact Center Honored for Delivering Exceptional IP Communications Solutions
Basil Stepanov, SCC’s Chief Technology Officer, states, “Our all-in-one cloud-based Smart Contact Center’s array of features uses real-time data to empower agents and businesses to deliver outstanding customer service. Our integrated queues have led our multifaceted solution to help numerous call centers turn callers into customers.”
Stepanov continued, “We’re extremely excited to be awarded for the fifth time in a row by TMC (News - Alert). Customized to the needs of your business, our reliable, secure, and customer-focused Smart Contact Center removes digital barriers to deliver a smarter customer experience.”
As COVID-19 swept the nation, multiple companies partnered with SCC to maintain their momentum of providing best-in-class customer service. Healthcare, a crucial industry during the peak of the pandemic, required robust tools and features to keep up with their patients' demands, challenging SCC to continue innovating its Smart Contact Center - a feat that the company championed.
Robert Parkinson, Chief Financial Officer of Turning Point Inc. stated, “Our call center receives 150 to 200 calls daily from potential clients who need alcohol and drug treatment. Implementing the SCC software has significantly improved our ability to connect with our potential clients and get them the help they need faster.”
Parkinson continued, “We've achieved a higher customer service level through flexible and smart call routing protocols, ease of use, analytics, and specialty call disposition programming. Our business is not managing a phone system. It is saving lives - and SCC has enabled us to keep our eyes on our mission.”
Businesses must turn to less traditional channels to provide a better customer experience. What differentiates Smart Choice Communications from the rest is their ability to act as consultants to their clients, providing informed guidance on ensuring organizational efficiency through their technology and award-winning ‘White Glove Service.’ Their multi-channel Smart Contact Center not only benefits customers and agents, but managers, executives, and business owners as they view the operations of their business in real-time.
Echoing Robert Parkinson’s testimonial, some of the Smart Contact Center's most dynamic features also include sentiment analysis, CRM and UC integration, open platform APIs, agent summaries, call statistics, and live queues, to name a few.
“Congratulations to Smart Choice Communications for being honored with an INTERNET TELEPHONY Hosted VoIP Excellence Award for innovation in IP communications. Smart Choice Communications has consistently demonstrated outstanding quality and has delivered exceptional solutions for its customers,” states Rich Tehrani (News - Alert), CEO, TMC.
The 2020 INTERNET TELEPHONY Hosted VoIP Excellence Award winners will be published on the INTERNET TELEPHONY magazine online.
About Smart Choice Communications
Smart Choice Communications is a technology company based out of New York City with a unique portfolio of solutions including UCAAS, collaboration, software and analytics, dedicated contact centers, security, infrastructure, and managed connectivity. Through its unsurpassed white-glove service and 24x7x365 U.S. based support, it has grown to become one of the largest award-winning PBX (News - Alert)/SIP providers in North America. For more information, please visit smartchoiceus.com.
About INTERNET TELEPHONE magazine
INTERNET TELEPHONY magazine has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com.
Through education, industry news, live events and social influence, global buyers rely on TMC's content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our?in-person?and?online?events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and roadshow management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit?www.tmcnet.com?and follow us on?Facebook,?LinkedIn?and?Twitter,?@tmcnet?. For more information about TMC, visit www.tmcnet.com.
Smart Choice Communications Contact:
203-852-6800, ext. 170
Edited by Maurice Nagle