Latest News

2Hz's Krisp App Uses AI to Cancel Background Noise on Calls
Contact centers today strive for excellence in all things: agent training, short hold times, first-call resolution and high promoter scores from custo…

By: Tracey E. Schelmetic | 7/12/2019

Co-Managed and Managed SD-WAN Newest Additions to Teneo Portfolio
TENEO unveiled Co-Managed and Managed Services solutions to support Silver Peak Unity EdgeConnect SD-WAN edge platform deployments. The newly announce…

By: Maurice Nagle | 7/11/2019

CoreDial Honored for 5th Year as Best Place to Work
White label cloud communications solutions provider CoreDial recently announced it has again been named a "Best Place to Work" by Philadelphia Busines…

By: Stefania Viscusi | 7/11/2019

Power Outage at National Archive, Where's Nicolas Cage?
Record flodding in Washington, D.C. forced closure of the National Archives building when its main power vault flooded, causing a power outage.

By: Erik Linask | 7/11/2019

MobileIron Deepens Microsoft Integration
MobileIron announced deeper integration with Microsoft Enterprise Mobility + Security (EMS) to support Microsoft Intune Device Compliance service for …

By: Maurice Nagle | 7/11/2019

DoD Dubs Ribbon SBC Certified for Use
Today, secure and intelligent cloud communications provider Ribbon announced the Session Border Controller (SBC) 5000 series attained certification by…

By: Maurice Nagle | 7/10/2019

Managing the Virtual Office Employee
Today's workplace has changed dynamically. Over the last decade, trust in Internet capabilities is growing and transforming how people get their work …

By: Stefania Viscusi | 7/10/2019

Sony Selects Orange SD-WAN for Network Transformation
Sony seems to be quite the fan of orange, announcing this week the selection of Orange Business Services to transform and consolidate infrastructure c…

By: Maurice Nagle | 7/9/2019

OfficeSuite UC HIPAA and SOC 2 Compliant
Windstream Enterprise announced its Enterprise OfficeSuite UC achieved HIPAA and SOC 2 compliance, confirmed by an independent CPA firm.

By: Maurice Nagle | 7/9/2019

Add Intelligence to Your Contact Center with AVOXI Genius
AVOXI announced the arrival of AVOXI Genius, a cloud contact center platform capable of delivering real time insight and visibility into customer comm…

By: Maurice Nagle | 7/9/2019

Electrical Fire Causes Multi-Day Power Outage for Downtown Arizona Businesses
An electrical fire in an underground power vault shut down light rail service and power to several surrounding buildings in downtown Phoenix last week…

By: Erik Linask | 7/8/2019

UC Network Management Week in Review: Avaya, Poly, G3 & More
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich uni…

By: Maurice Nagle | 7/6/2019

Merger Creates Largest UK UC and CX MSP
Connect Managed Services and G3 Comms announced the intent to merge the two adversarial firms into one that would offer customer experience and UC man…

By: Maurice Nagle | 7/3/2019

Los Angeles DWP Launches Power Outage Notification System
The Los Angeles Department of Water and Power is trying to increase the communication with its customers and has launched a new power outage notificat…

By: Erik Linask | 7/3/2019

Grandstream Partners with ImpacTech
Grandstream and ImpacTech announced a new partnership minting certification and compatibility of Grandstream's UCM series IP PBX and GXP IP phones wit…

By: Maurice Nagle | 7/3/2019

Design Video Conferencing Platforms from the Ground Up
The business world talks about collaboration a lot lately. As business becomes more global, workers become more remote and telecommuting gains tractio…

By: Tracey E. Schelmetic | 7/3/2019

Poly Launches New All-in-One Content Sharing and Collaboration Solution
Poly announces the G7500, an all-in-one collabration solution that combines video conferencing, collaboration, and content sharing.

By: Erik Linask | 7/3/2019

Avaya Innovation Earns Product of the Year Award
The Avaya Device Adapter Snap-in solution received a 2019 Unified Communications Product of the Year Award for its exceptional innovation. The Avaya I…

By: Maurice Nagle | 7/2/2019

Should You Use Hosted PBX or SIP Trunking for Your Business Phone System?
When it comes to business phone communications, we rely heavily on hosted and cloud solutions today to connect callers at lower costs. Whether you're …

By: Stefania Viscusi | 7/2/2019

Does the Virtual Office Model Lead to Lonely, Disengaged Workers?
The benefits of a virtual office model are many. Workers who can do their jobs from their homes save time in commuting and tend to spend more time wor…

By: Tracey E. Schelmetic | 7/2/2019