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Communications and Technology Industry Research
Industry Research Featured Article

August 17, 2007

Enterprise, SMB Decision Makers Favor Microsoft For VoIP


Enterprises and decision makers at small and medium businesses (SMBs) favor Microsoft’s (News - Alert) VoIP solutions such as Live Communications Server (LCS), Office Communications Server (OCS) or its future complete software-based VoIP system for their needs of voice related systems, according to a recent InfoTrack survey. Forty-six percent of the 300 respondents in the InfoTrack survey of TelecomWeb said they favored Microsoft’s products.



 
But when it comes to mission-critical voice communications, respondents are not willing to depend on Microsoft as they ranked it at sixth or seventh out of eight vendors on its ability to provide such systems.
 
One in four companies surveyed for the report expect to implement Microsoft’s complete software-based VoIP system, but half of those will be LCS or OCS users that will not migrate until there is a strong reason to upgrade.
 
These companies may consider upgrading their present systems if Microsoft fulfills its promise of providing the complete VoIP systems at 50 percent lower cost by 2010. But 30 to 40 percent of the decision makers participated in the survey are unaware of the cost reduction plans of Microsoft.
 
Apart from the growing demand for Microsoft’s voice related products, this trend also indicates huge potential for IP PBX (News - Alert) vendors that offer integrations with Microsoft LCS and OCS.
 
Already, leading manufacturers of IP PBXs are shipping the integrated IP PBX with LCS solutions and IP PBX with beta version of OCS solutions, said Terry White, vice president/InfoTrack for Unified Communications (News - Alert) and author of this report.
 
Other findings of the report:
  • 17 percent identified Microsoft as their primary unified communications (UC) applications vendor.
  • Only 17 percent felt that one IP PBX vendor offered a better integration with LCS than other IP PBX vendors.
 
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PR Sai is a contributor to TMCnet. To see more of his articles, please visit his columnist page.
 
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers whitepapers, case studies and other documents which are free to registered users.
 
Today’s Featured White paper is titled On-Demand: The New Face of Contact Centers brought to you by Salesforce.com (News - Alert).
 
 





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