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April 30, 2009

Survey: Circuit Failure, Power Outages, Limited IT Resources Hinder Business Flow

INOC has announced the results of a survey conducted during a recent wireless trade show and says that circuit outages, power interruptions, and limited internal IT support staff and resources are the main disruptive factors affecting service delivery for wireless technology and services companies.

“The ability to pro-actively detect a problem circuit and the subsequent management of the outage plays a significant role in reducing the service impact from the outage,” said Prasad Ravi, chief executive officer of INOC. “In addition, most wireless operators and enterprise organizations are not hiring additional resources to support their expanded subscriber base or increasing technology infrastructure, which can greatly impact mean time to repair.”
All respondents replied that around-the-clock connectivity, both wireless and wired (with an emphasis on wireless) was the key to service and business models because companies and customers take it for granted that connectivity to devices such as IP phones, mobile phones, smartphones, laptops, computers and servers is always available, and they do not factor in any connectivity disruption during deal negotiation and finalization.
About half of surveyed respondents say that the number one reason for network, infrastructure and service breakdowns are circuit-related issues such as faulty network design, inconsistent equipment behaviour, poor cable quality, and unintentionally or deliberately severed cables.
Nearly 30 percent rated power failure as reason for network and wireless downtime. The company said that it was surprised to discover that power outages were even listed by respondents surveyed because INOC thought that the power back-up technologies have matured over the years and reached significant levels of sustained delivery.
Possible reasons for power disruptions, which on an average last between two to four hours, include: the equipment such as invertors, uninterrupted power supplies, and generators may not be properly maintained; critical battery top up is neglected that results in poorly charged energy reservoirs; diesel, or generator fuel, optimum delivery levels are not adhered to; companies occasionally buy sub-standard and low cost backup solutions thinking that they are saving on cost; lack of on-site resources to quickly resolve issues; non-existent power back-up redundancy; and those companies that have redundant power back-up occasionally do not switch over quick enough.
The survey found that while 55 percent of respondents had Network Operations Center’s within their premises, 40 percent were outsourcing their NOC (News - Alert) requirements, or were relying on a combination of in-house and outsourced solutions. The company also observed a growing trend of more companies becoming increasingly inclined to outsource NOC requirements. TMCnet has reported that Embarq, for example, has outsourced its NOC to Nokia Siemens (News - Alert) Networks.
NOC’s monitor networks and identifies possible areas of potential failure and graphically report these to network administrators, The scope of micro management extends to scrutinizing power conditions, bit errors, circuit faults, line coding and cable health. Advanced NOC’s have in-built automation processes to immediately contact the concerned service expert with the exact nature and location of the problem and suggest the closest possible solution.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

Vivek Naik is a contributing editor for TMCnet. To read more of Vivek's articles, please visit his columnist page.

Edited by Michael Dinan


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