Avaya Aura® Unified Communications Portfolio - NuViews® Summary Report:

This report is Part 1 of 3 to Avaya Aura® which is its core flagship suite of products designed to improve "Enterprise, Personal and Customer Experience Management" for more effective business communications. Avaya Aura is its core flagship suite of products designed to improve "Enterprise and Personal Experience Management" for more effective business communications. Avaya Aura integrates IBM Sametime and Microsoft Lync, and Social Media including Facebook, Twitter, Linkedin and others into their business communications platforms. This 47 page report serves to consolidate and clarify Avaya's migration to Aura.

Products Mentioned:

• PBX / Communication Servers (Avaya Aura®)
• Avaya one-X® desktop and mobile devices (including Avaya Flare®, iPad, iPhone, iPod, Google Android, Blackberry, Symbian)
• Microsoft Lync
• IBM Lotus Sametime
• Avaya Conferencing
• Avaya Messsaging

Avaya Aura® Contact Center - NuViews® Summary Report:

This report is Part 2 of 3 to Avaya Aura® which is its core flagship suite of products designed to improve "Enterprise, Personal and Customer Experience Management" for more effective business communications. Avaya Aura® is the real-time communications software foundation for Unified Communications (UC), collaboration and contact center solutions. ''Customer Experience Management" is the ability to manage a consistent personalized customer experience, in context, across all customer touch points and methods of communication. Avaya Aura Contact Center integrates Social Media including Facebook, Twitter, Linkedin and others into their business communications platforms. This 39 page report serves to consolidate and clarify Avaya's migration to its Aura Contact Center.

Products Mentioned:

• PBX / Communication Servers (Avaya Aura®)
• Avaya Aura Call Center
• Contact Center
• Avaya one-X®
• Desktop and mobile devices (including Avaya Flare®, iPad, iPhone, iPod, Google Android, Blackberry, Symbian)

Avaya Data Networking Portfolio - NuViews® Summary Report:

This report is Part 3 of 3 to Avaya Aura® which is its core flagship suite of products designed to improve "Enterprise, Personal and Customer Experience Management" for more effective business communications. After extensive review of information via CXO Reports' membership access to information from Avaya's Analyst Relations and Consultant Relations resources and private briefings, as well as that available to the public, this 53 page report serves to consolidate and clarify Avaya's Data Networking Solutions Portfolio which is a direct result of the Nortel Enterprise Solutions acquisition.

This report includes results of a recent Miercom Lab Testing Summary Report on Avaya's support for IEEE 802.1aq Shortest Path Bridging (SPB) protocol compared to other Ethernet protocol alternatives.

Avaya Reports Package:

Contains:

• Avaya Aura® Unified Communications Portfolio - NuViews® Summary Report
• Avaya Aura® Contact Center - NuViews® Summary Report
• Avaya Data Networking Portfolio - NuViews® Summary Report