September 1-3, 2009 Los Angeles Convention Center LA, CA
Conference in Progress
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FtOCC Training Course


FtOCC Technician
(trixbox Pro and PBXtra)

FtOCC Technician is a three-day technical certification course designed to train resellers and consultants to support their clients running trixbox Pro and PBXtra systems. Taught by Fonality technical support instructors and designed for Linux system administrators, FtOCC Technician dives deep into platform and application installation, carrier setup and integration, network configuration, echo causes and remedies, and other common issues. This course is required for Fonality Certified and Premium Resellers.

September 1-3, 2009
Los Angeles Convention Center, Los Angeles, CA

What do you get?

  • Free trixbox Pro demo kit with Call Center Edition and support
  • Discounts on PBXtra and trixbox Pro licenses*
  • Discounts on Fonality support*
  • FtOCC Certified polo, tshirt, and hat

* Upon acceptance into Fonality's Ultimate Channel Program

During the course, we will cover:

  • Tier 1 and Tier 2 level troubleshooting
  • LAN & WAN environments
  • Proper system hardware configuration
  • trixbox and PBXtra installation guidelines
  • IP phone and SIP provisioning
  • Proper router and firewall configuration

Who Should Attend?

  • Resellers and consultants growing their trixbox and PBXtra businesses
  • Linux technicians and engineers
  • Fonality Certified and Premium resellers

NOTE: A practitioner's knowledge of Linux is required. Without it, you will likely not gain much value from the class, as we start day one from the Linux command line interface and build from there. In particular, the hands-on laboratory exercises will require a comfort with basic CLI commands, simple scripting, and the ability to quickly scan and analyze system and application logs.

Course Objectives

At the end of the class you should:

  • Install and configure trixbox CE, trixbox Pro, and PBXtra with confidence

  • Resolve installation, administration, and usage problems more quickly

  • Provision your own phones, thereby decreasing the turnaround time
    required for add-on phones and devices!

  • Experience fewer problems by avoiding the usual "beginner" mistakes!

  • Have an in-depth understanding of how trixbox and PBXtra work
    (product, process, policy, protocol)

  • Receive full reseller discounts (for signed Authorized and
    Premium resellers only)

  • Receive direct priority Level 2 access to trixbox and PBXtra support
    services (for signed Authorized and Premium resellers only)

FtOCC Technician Agenda:

Day 1: September 1, 2009 - Moves/Adds/Changes
(MAC), Installation, and Pre-Sales
Times TBA Registration

Pre Sales
Installation Best Practices
Installation Lab
MAC / HUD Overview
Case Studies
Advanced Call Menus

Day 2: September 2, 2009 - Carriers, Networking, Echo
Times TBA PRI, PSTN, and VoIP
Networking Fundamentals for VoIP, UDP vs. TCP Networking Troubleshooting
Call Traces Lab
Phone Troubleshooting
Grepping for Channels Lab
Hardware Troubleshooting
Day 3: September 3, 2009- Integration,
Case Studies, Troubleshooting
Times TBA

Backup Servers Lab
Cards Page Lab
Click-to-Call Lab
Fixing Broken Phones Lab
Recorded Calls Lab
Perl Teaser!

  Class Summary/Wrap-up,
Presentation of Certificates
Executive Roundtable
(optional, ends at 5:00pm)
  Class ends

Course Requirements

Call 310-861-4300 *8300

Register Online:

Your Fonality trixbox Open Communication Certification Pass includes
access to all FtOCC training courses, plus the exhibit hall,
networking receptions, and keynote addresses at ITEXPO.

Register before July 17, 2009 for early bird savings!

Early-Bird - $1,999 (through 07/17/09)
Online Registration - $2,499
(after 07/17/09)

Click Here for Secure Registration to
Fonality trixbox Open Communication Certification Pass (T2)

Sponsored Ad
"The sessions at ITEXPO were truly fantastic. I attended sessions in many tracks. Each was presented in an unbiased manner, focusing on the details and benefits of implementing these useful new technologies. All in all, this was a very good show, well worth my time and financial investment. "
Peter Martin, Sr. Engineer, Network Services-IP Engineering, IPC

"In the recent IT Expo East 2009, I could feel a strong sense of community. What really impressed me was how open people were in describing their challenges. I very much appreciated all of the practical tips for improving customer service in a call center environment."
Haim Argaman, Owner and Senior Consultant, Crimsonet Technologies

"All sessions I attended at ITEXPO were well-presented, informative and very worthwhile. Presenters were well-versed and able to effectively educate the audience on highly technical subjects using understandable terms and examples."
James Brehm, Director of Business Development, Frost & Sullivan

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