Unified Communications (UC) is comprised of several capabilities – including Voice, Video, Messaging, Conferencing, Mobility, IM and Presence. Several of these capabilities (such as enterprise voice) have been deployed across businesses for many years; others, such as IM, Web Conferencing and HD Video and Voice, are relatively new and still undergoing initial deployments. All of these may come from different vendors and may have been acquired separately, over time. Several vendors are advocating complete UC suites that they provide end-to-end. In this session we explore the plusses and minuses of businesses adopting a Best-of-Breed or Best-of-Suite strategy for forward going UC deployments.

Presented by: Ari Rabban CEO Phone.com David H. Yedwab (Moderator) Partner Market Strategy & Analytics Partners Craig DiAngelo Vice President of Technical Sales VoltDelta David Marshak Program Director, Senior Product Manager RTC, Lotus Software IBM

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SMBs want to compete with enterprises on a level playing field, deploying advanced video, hosted IP, presence, cloud computing, real-time & streaming video services and the like, without the cost and complexity of premise deployments. Today’s hosted solutions offer a means to an end — enabling SMBs to cost-effectively deploy UC services, without the headaches associated with traditional CPE deployments. In this session, the speakers will discuss critical issues hosted solutions must address — including bandwidth along the WAN link, interoperability of devices, integration of applications and devices, and cost parameters — to achieve productive, cost-effective voice, video and data communications for the SMB.

Presented by: Steve Davis Director Product Management Cypress Communications Marcellino Greggio Systems Engineer Phone.com

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This presentation will address common questions and challenges that companies encounter in developing a UC strategy. Companies must understand how to leverage contact center and UC applications in tandem to drive increased productivity and more responsive service, including what organizations should look for from technology partners, and how to ensure the seamless interoperation of existing and next-generation solutions to drive the success of UC strategies. In addition, the presentation will identify UC strategies that companies can begin to implement today in order to realize more significant ROI, get ahead of business demand and gain a competitive advantage. Attendees will learn:
• How to understand the architecture requirements for successful UC initiatives.
• How presence servers can enable contact center agents to have visibility to a list of available experts within the enterprise
• Most effective ways to measure the success of a UC rollout

Presented by: John Kelly Regional Sales Vice President Altitude Software Lew Roth Vice President Business Development Partners 1993

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Until you can unify applications on a mobile handset, you cannot achieve the benefits that unified communications has the potential to provide. Dual-mode mobile smartphones work 100% wirelessly and were built for voice conversations as well as messaging that can be conducted equally over WiFi or cellular. This session will discuss solutions available today that can unlock the power of dual-mode phones, providing the technology that enables seamless roaming between WiFi and cellular networks. Solutions that can be integrated into the handset so that end users can make calls, send e-mail, send IMs and broadcast their presence from any location making true Unified Communications a reality.

Presented by: David H. Yedwab (Moderator) Partner Market Strategy & Analytics Partners Jon Doyle VP Business Development CommuniGate Systems Vivek Khuller President and CEO DiVitas Networks Alec Saunders Vice President, Cloud Business QnX Software John Craig Director of Enterprise Unified Communications CounterPath Corporation

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