ITEXPO
September 1-3, 2009 Los Angeles Convention Center LA, CA
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How Open Source Spurs Innovation
(OS-01)

Thursday - 09/03/09,  8:30-9:15am

How the open source development process works, Digium’s role in that as it relates to Asterisk, trends in open source and why businesses are choosing open source for UC deployments. If the main benefits of open source are cost savings, stability, interoperability, rapid development & customization, when you’re looking for an inexpensive, stable, UC solution that interoperates with all of your communications solutions and can be customized when necessary, Open Source is the only answer.

Presented by:

Tristan Barnum
Director of Product Marketing, Switchvox
Digium

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Premise or Hosted Solutions? Why Not Both?
(OS-02)

Thursday - 09/03/09,  9:30-10:15am

Confused about which IP PBX architecture makes the most sense for your business? You may already be familiar with traditional Premise based systems as well as newer Hosted solutions, but had a difficult time deciding between the mix bag of pros and cons of each. This presentation investigates Hybrid-Hosted architecture, which combines key elements of both a hosted and premise system. Similarly to a premise based solution, the customer buys and owns the IP PBX equipment, but the vendor monitors and helps manage the equipment from its secure data center. We will investigate each approach and explain the advantages and disadvantages of each. Finally we will provide an easy to follow checklist to help those in the market analyze their needs and identify the smartest choice for their needs

Presented by:

Corey Brundage
VP of Product and Marketing
Fonality

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Open Source Telecommunications: Enabling Anyone to Build a Bad Telephony Application
(OS-03)

Thursday - 09/03/09,  10:30-11:15am

Open-source has made it possible for nearly anyone with a bit of development background to create a telecom application or add telecom functionality to a business process. However, open source does not help developers make usable TUIs (telephony user interfaces). Many of the IT or Web developers that are now attempting to telecom enable their applications would benefit from understanding the rules for good IVR and telecom application interface design that were developed during the late eighties and early nineties.

As it was in the early days of PC based telephony, many new developers risk creating nearly un-navigable DTMF telephony interfaces to their applications. This presentation will discuss the details of designing application interfaces that need to be used in a “listen only” mode. This discussion will include good prompt design, application flow and menu design for both DTMF and ASR implementation.

Presented by:

Martin Duval
CEO
bluenove

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Leveraging Open Source for Contact Center ROI
(OS-04)

Thursday - 09/03/09,  1:00-1:45pm

Today’s contact centers face unparalleled challenges – an increasingly competitive landscape where every customer service interaction is critical, each qualified prospect is precious, and technology is increasingly called upon to deliver more performance using fewer people – all with flat or reduced budgets... This session discusses the role of transformational open-source technologies like Asterisk and how they are steadily unseating traditional platforms.

Presented by:

Steve Kaiser
Co-Founder
OrecX
Brendan Read (Moderator)
Senior Contributing Editor
Customer Interaction Solutions magazine
Corey McFadden
Managing Partner
Infradapt
Jose Recio
Solution Consulting Director
Comverse

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Open Source: Lessons Learned
(OS-05)

Thursday - 09/03/09,  2:00-2:45pm

This panel of industry experts will address the most important issues to consider when deploying Asterisk in Enterprise situations, and how to avoid the most common mistakes that Enterprise or SMB customers make during roll-out.

Presented by:

Steve Sokol
Marketing Director
Digium
Ruth Bridger
VP Marketing
Xorcom
Doug Green (Moderator)
Publisher
Telecom Reseller
John Malone (Moderator)
President & CEO
The Eastern Management Group

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Testimonials
"The sessions at ITEXPO were truly fantastic. I attended sessions in many tracks. Each was presented in an unbiased manner, focusing on the details and benefits of implementing these useful new technologies. All in all, this was a very good show, well worth my time and financial investment. "
Peter Martin, Sr. Engineer, Network Services-IP Engineering, IPC

"In the recent IT Expo East 2009, I could feel a strong sense of community. What really impressed me was how open people were in describing their challenges. I very much appreciated all of the practical tips for improving customer service in a call center environment."
Haim Argaman, Owner and Senior Consultant, Crimsonet Technologies

"All sessions I attended at ITEXPO were well-presented, informative and very worthwhile. Presenters were well-versed and able to effectively educate the audience on highly technical subjects using understandable terms and examples."
James Brehm, Director of Business Development, Frost & Sullivan

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