ITEXPO
September 1-3, 2009 Los Angeles Convention Center LA, CA
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Addressing the Challenge of Hosted IP-PBX in the Large Enterprise
(E-01)

Wednesday - 09/02/09,  8:30-9:15am

As financial and human resources become increasingly strained for businesses of all sizes, CIOs and CFOs within larger enterprises are beginning to look at more cost effective ways of deploying and managing their corporate phone systems. Hosted IP voice solutions, which have witnessed significant adoption in the SMB community, are now being viewed by corporations as viable, money-saving alternatives to complex, on-premise systems that require a hefty financial investment along with knowledgeable staff.

Cost effectiveness, alone, is not enough for the larger enterprise to justify the movement to hosted telecom solutions. Performance attributes like scalability, reliability, manageability, quality and security are equally, if not more important, than the economic advantages. Today’s hosted IP voice solutions can successfully address these challenges while providing significant financial benefits.

Presented by:

Huw Rees
VP of Business and Channel Development
8x8, Inc.

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Enterprise Class Telephony for the SMB
(E-02)

Wednesday - 09/02/09,  9:30-10:15am

In a down economy, small businesses are under more pressure than ever to re-evaluate infrastructure costs while preserving business process, continuity and ease-of-use for staff. Enter a new class of telephony products designed for the SMB and SoHo user that meets the three criteria of affordability, reliability, and DIY simplicity. The panel discussion will also address the benefits of how SIP trunking and premise based IP PBX equipment serve the dynamic needs of the SMB as well as the role of hosted VoIP in providing communication applications to multi-site enterprise and SMB customers.

Presented by:

Jon Arnold (Moderator)
Principal
J Arnold & Associates
Randy Busch
CEO
Jazinga
Jason Walker
SIPconnect Product Manager
Cbeyond
Peter Cattaneo
Vice President, Business Development
Intercede

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Adding Video to the Mix
(E-03)

Wednesday - 09/02/09,  10:30-11:15am

A number of factors are driving the increased adoption of video in the enterprise space. The sad state of the economy is forcing enterprises to reconsider travel and implement instead videoconferencing solutions. These solutions are not limited solely to room-sized deployments, but are increasingly taking the form of desktop video conferencing solutions leveraging the latest videophone technology on the market. These low-cost, robust endpoints are also creating an opportunity for new Video SIP Trunking Providers to deliver new multimedia services, such as Video Voice Mail, Video Ring Back Tones, Mobile Video Sharing and much, much more. Come to this session to learn about the various ways that video is being added to the mix of enterprise communications.

Presented by:

Andy Abramson (Moderator)
CEO
Comunicano, Inc.
Kevin Corson
Cheif Vision Officer
HBN, Inc.
Steve Morrison
VP of Product Management & Marketing
Zultys
Bob McCandless
CEO
BrightCom

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Unified Communications: The Hard ROI
(E-04)

Wednesday - 09/02/09,  11:30-12:15pm

UC’s return on investment is typically referenced in terms of “improved productivity” – something that is often difficult for companies to quantify. Some of the specific UC components, such as video conferencing, deliver a hard ROI, but that is more of a positive statement for video conferencing than it is for UC. However, UC, implemented in the context of the automation of business processes, has a very compelling, well-defined, hard ROI. Communications-based Process Automation (CBPA) eliminates process inefficiencies and is the approach that makes UC actually make sense for businesses. CBPA takes the key components of UC functionality – things like enterprise-wide presence, queuing and routing, call and screen recording, VoIP, etc. – and uses that functionality to automate critical business processes and save companies money. This session will define CBPA, quantify the hard ROI, provide a typical use case, contrast CBPA vs. traditional process automation applications, and deliver a checklist for implementing a successful CBPA project. Each attendee will also receive a white paper titled, “A New Approach to Business Process Automation.”

Presented by:

Tim Passios
Director, Solutions Marketing
Interactive Intelligence

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Distributed Enterprises: Can You Reduce OperatingCosts & Maintain Reliability?
(E-05)

Wednesday - 09/02/09,  1:15-2:00pm

The migration to VoIP based communications systems has a number of business and financial advantages which is driving adoption in a many different enterprise deployments. Distributed enterprises (banks, insurance, government and retail) have been leaders in the adoption of VoIP, allowing these organizations to leverage their wide-area-network (WAN) infrastructure for branch-to-branch and branch-to-HQ calling, saving significantly on their communications costs. However, some worry about WAN failure situations and wonder ‘how will these branch offices continue to provide service to their customers or enable emergency communications?’ Addressing these concerns is paramount for effective deployment of VoIP based solutions to distributed enterprises. Attend this session to learn how solution developers are addressing branch office connectivity, enabling remote branch offices reduce operating costs and remain connected and in business despite WAN outages.

Presented by:

Alan Percy
Senior Director of Strategic Marketing for North America
AudioCodes
Bruce Mazza
Director, Branch Solutions
Avaya

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Testimonials
"The sessions at ITEXPO were truly fantastic. I attended sessions in many tracks. Each was presented in an unbiased manner, focusing on the details and benefits of implementing these useful new technologies. All in all, this was a very good show, well worth my time and financial investment. "
Peter Martin, Sr. Engineer, Network Services-IP Engineering, IPC

"In the recent IT Expo East 2009, I could feel a strong sense of community. What really impressed me was how open people were in describing their challenges. I very much appreciated all of the practical tips for improving customer service in a call center environment."
Haim Argaman, Owner and Senior Consultant, Crimsonet Technologies

"All sessions I attended at ITEXPO were well-presented, informative and very worthwhile. Presenters were well-versed and able to effectively educate the audience on highly technical subjects using understandable terms and examples."
James Brehm, Director of Business Development, Frost & Sullivan

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