Switchvox
Tuesday, Sept. 1

Asterisk 123
Wednesday, Sept. 2

Switchvox
Tuesday, Sept. 1

8:30 am - 5:00 pm

Course Overview

This course serves as a one-day introduction to the Switchvox system.
The goals and objectives of this class are to:

• Explain the role of a Switchvox system within a corporate
  IT/telephony infrastructure
• Familiarize the student with the initial setup and configuration
  of their Switchvox system
• Describe the telephony connections which Switchvox supports and identify the hardware needed to effect this connectivity
• Identify the basic characteristics of analog and digital PSTN connections and how VoIP compares and contrasts with these
• Configure Switchvox to deliver basic PBX functionality including
  basic call routing, voicemail and directory services
• Connect Switchvox to a Voice-over-IP service provider.
• Show how to use the Switchboard application to give users a rich interface with which to interact with the telephone system

Course Outline

• Introduction to Switchvox l What is Switchvox? l Where does it fit in my infrastructure? l What hardware is available? l What different versions of the software are available?
• Preparing for a successful Switchvox deployment l Power l Network l Physical mounting l Analog/digital connectivity l Setting expectations for change l Choosing handsets
• Initial Configuration l Turning on your Switchvox system for the first time l Network configuration l System registration, activation, and updates
• Creating extensions l Configuration for a physical handset l Configuration for a soft phone l Creating a numbering plan l Setting up voicemail l Setting up music on hold l Setting up conference rooms
• Auto-attendants
• Connecting to the outside world l Analog telephony l Digital telephony l VoIP fundamentals l VoIP and your network l Connecting to analog circuits l Connecting to digital circuits
• systems administration l Reporting l Backups l Troubleshooting and diagnostics
• Q and A

Each participant receives a student kit which includes:

• Digium TDM411B Analog card (1 FXO port + 1 FXS port)
• Polycom SoundPoint® IP 330 SIP Phone
• Asterisk Tote Bag
• Asterisk T-shirt
• Asterisk Schwag Kit (typically includes Asterisk stickers, calculator, pen, mousepad, etc.

Course Prerequisites

This is an entry-level course;
there are no prerequisites to attend this training.

Registration:

Asterisk 123
Wednesday, Sept. 2

8:30 am - 5:00 pm

Course Overview

The Asterisk 123 course is a gentle introduction to the Asterisk Open Source PBX. It introduces the student to the role that Asterisk many roles that Asterisk can play, and walks them through setting up Asterisk for the first time. At the end of the course, the student should be able to:

• Identify the purpose and primary functionality of Asterisk as a PBX and as an application development platform
• Describe the telephony connections which Asterisk supports and identify the Digium hardware needed to effect this connectivity
• Identify the basic characteristics of analog and digital PSTN connections and how VoIP compares and contrasts with these
• Configure Asterisk to deliver basic PBX functionality including basic call routing, voicemail and directory services
• Learn the basics of becoming an Asterisk administrator

Course Outline

• Intro to Asterisk l Capabilities and roles of Asterisk l Different ways of licensing Asterisk l Overview of the Asterisk architecture
• Connecting your first phone to Asterisk
• The Asterisk dialplan l Contexts, extensions, priorities, and apps l "hello world" l Auto-attendants/voice menus l Voicemail and a dial-by-name company directory l variables, expressions, and conditionals
• Telephony l Circuit-switched networks vs. packet-switched networks l How does analog telephony work? l Analog only on the last mile l Digital audio / sampling l VoIP fundamentals l Introduction to the SIP and IAX VoIP protocols l VoIP and your network l Connecting Asterisk to a VoIP provider
• Questions and Answers

Each participant receives a student kit which includes:

• Digium TDM411B Analog card (1 FXO port + 1 FXS port)
• Polycom SoundPoint® IP 330 SIP Phone
• Asterisk Tote Bag
• Asterisk T-shirt
• Asterisk Schwag Kit (typically includes Asterisk stickers, calculator, pen, mousepad, etc.

Course Prerequisites

This is an entry-level course;
there are no prerequisites to attend this training.

Registration: