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FtOCC Technician
(trixbox CE, Pro and PBXtra) |
FtOCC Technician is a three-day technical certification course designed to train resellers and consultants to support their clients running trixbox CE, trixbox Pro, and PBXtra systems. Taught by Fonality technical support instructors and designed for Linux system administrators, FtOCC Technician dives deep into platform and application installation, carrier setup and integration, network configuration, echo causes and remedies, and other common issues. Upon completion of this course, resellers automatically become Fonality Authorized (AL2) Resellers and earn increased discounts on support.
September 16-18 , 2008
Los Angeles Convention Center, Los Angeles, CA
What do you get?
- Free trixbox Pro demo kit with Call Center Edition and support
- 10% discount on trixbox Pro licenses
- 25% discount on support
- FtOCC Certified polo, tshirt, and hat
During the course, we will cover:
- Tier 1 and Tier 2 level troubleshooting
- LAN & WAN environments
- Proper system hardware configuration
- trixbox and PBXtra installation guidelines
- IP phone and SIP provisioning
- Proper router and firewall configuration
Who Should Attend?
- Resellers and consultants growing their trixbox and PBXtra businesses
- Linux technicians and engineers
- Fonality Authorized and Premium resellers
NOTE: A practitioner’s knowledge of Linux is required. Without it, you will
likely not gain much value from the class, as we start day one from the
Linux command line interface and build from there. In particular, the
hands-on laboratory exercises will require a comfort with basic
CLI commands, simple scripting, and the ability to quickly scan and
analyze system and application logs.
Course Objectives
At the end of the class you should:
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Install and configure trixbox CE, trixbox Pro, and PBXtra with confidence
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Resolve installation, administration, and usage problems more quickly
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Provision your own phones, thereby decreasing the turnaround time
required for add-on phones and devices!
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Experience fewer problems by avoiding the usual "beginner" mistakes!
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Have an in-depth understanding of how trixbox and PBXtra work
(product, process, policy, protocol)
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Receive full reseller discounts (for signed Authorized and
Premium resellers only)
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Receive direct priority Level 2 access to trixbox and PBXtra support
services (for signed Authorized and Premium resellers only)
FtOCC Technician Agenda: |
Day 1: September 16, 2008 - Moves/Adds/Changes
(MAC), Installation, and Pre-Sales |
| 7:30 AM |
Registration |
| 9:00 AM |
Pre Sales
Installation Best Practices
Installation Lab
MAC / HUD Overview
MAC Lab
Case Studies
Advanced Call Menus |
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Day 2: September 17, 2008
- Carriers, Networking, Echo |
| 9:00 AM |
PRI, PSTN, and VoIP
Networking Fundamentals for VoIP, UDP vs. TCP
Networking Troubleshooting
Call Traces Lab
Phone Troubleshooting
Grepping for Channels Lab
Hardware Troubleshooting |
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Day 3: September 18, 2008 - Integration,
Case Studies, Troubleshooting |
| 9:00 AM |
Backup Servers Lab
Cards Page Lab
Click-to-Call Lab
Fixing Broken Phones Lab
Recorded Calls Lab
Perl Teaser! |
| 3:15 PM |
Class Summary/Wrap-up,
Presentation of Certificates
Executive Roundtable (optional, ends at 5:00pm) |
| 5:00 PM |
Class ends |
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Questions?
Call 310-861-4300 *8300
Register
Register Online: |
Fonality trixbox Open Communication
Certification Pass (T2)
FtOCC Technician (trixbox CE, Pro and PBXtra) |
Your Fonality trixbox Open Communication Certification Pass
includes access
to all FtOCC training courses, plus the exhibit hall,
networking receptions, and keynote addresses at ITEXPO.
Register before August 1, 2008 for early bird savings!
Early-Bird - $1,999 (through 8/1/08)
Online Registration - $2,499 (after 8/1/08) |
Click Here for Secure Registration to
Fonality trixbox Open Communication Certification Pass (T2) |
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