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trixbox Certification


Fonality trixbox Open Communication Certification Offered at ITEXPO West 2007

FtOCC Technician
(trixbox CE, Pro, and PBXtra)

If you�d like to enroll in FtOCC Technician for a later date,
Click Here to see the upcoming scheduled courses.

FtOCC Technician is a three-day technical certification course designed to train resellers and consultants to support their clients running trixbox CE, trixbox Pro, and PBXtra systems. Taught by Fonality technical support instructors, FtOCC Technician dives deep into platform and application installation, carrier setup and integration, network configuration, echo causes and remedies, and other common issues. FtOCC Technician should be taken by Linux technicians and engineers who regularly support client installations. After completing this course, Fonality Authorized and Premium Resellers qualify for their full reseller discounts on trixbox Pro
and PBXtra.



September 10-12, 2007
Los Angeles Convention Center, Los Angeles, CA

During the course, we will cover:

  • Tier 1 and Tier 2 level troubleshooting
  • LAN & WAN environments
  • Proper system hardware configuration
  • trixbox and PBXtra installation guidelines
  • IP phone and SIP provisioning
  • Proper router and firewall configuration

Who Should Attend?

  • Resellers and consultants growing their trixbox and PBXtra businesses
  • Linux technicians and engineers
  • Fonality Authorized and Premium resellers

    NOTE: A practitioner�s knowledge of Linux is required. Without it, you will
    likely not gain much value from the class, as we start day one from the
    Linux command line interface and build from there. In particular, the
    hands-on laboratory exercises will require a comfort with basic
    CLI commands, simple scripting, and the ability to quickly scan and
    analyze system and application logs.

Course Objectives
At the end of the class you should:

  • Install and configure trixbox CE, trixbox Pro, and PBXtra with confidence

  • Resolve installation, administration, and usage problems more quickly

  • Provision your own phones, thereby decreasing the turnaround time
    required for add-on phones and devices!

  • Experience fewer problems by avoiding the usual "beginner" mistakes!

  • Have an in-depth understanding of how trixbox and PBXtra work
    (product, process, policy, protocol)

  • Receive full reseller discounts (for signed Authorized and
    Premium resellers only)

  • Receive direct priority Level 2 access to trixbox and PBXtra support
    services (for signed Authorized and Premium resellers only)

FtOCC Technician Agenda:

Sunday: September 9, 2007 - Welcome Reception
7:00 - 9:00 PM Reception - poolside at the Wilshire Grand Hotel
Day 1: September 10, 2007 - Moves/Adds/Changes
(MAC), Installation, and Pre-Sales
7:30 AM Registration
9:00 AM

Pre Sales
Installation Best Practices
Installation Lab
MAC / HUD Overview
MAC Lab
Case Studies
Advanced Call Menus

Day 2: September 11, 2007 - Carriers, Networking, Echo
9:00 AM PRI, PSTN, and VoIP
Networking Fundamentals for VoIP, UDP vs. TCP Networking Troubleshooting
Call Traces Lab
Phone Troubleshooting
Grepping for Channels Lab
Hardware Troubleshooting
Day 3: September 12, 2007 - Integration,
Case Studies, Troubleshooting
9:00 AM

Backup Servers Lab
Cards Page Lab
Click-to-Call Lab
Fixing Broken Phones Lab
Recorded Calls Lab
Perl Teaser!

3:15 PM Class Summary/Wrap-up,
Presentation of Certificates
Executive Roundtable (optional, ends at 5:00pm)
 

Course Requirements

Hand-Outs / Materials:

  • FtOCC Workbook
  • Jump drive with trixbox VMWare and FtOCC presentations
  • "FtOCC Certified" polo shirt
  • trixbox T-Shirt and cap

    Questions?
    Call 310-861-4300 *8300

Register
Register Online:

Your Fonality trixbox Open Communication Certification Pass includes access to all FtOCC training courses, plus the exhibit hall, networking receptions, and keynote addresses at ITEXPO.

Early-Bird - $1,599 (through 8/13/07)
Online Registration - $1,999
(after 8/13/07)

If you’d like to enroll in FtOCC Technician for a later date,
Click Here to see the upcoming scheduled courses.

 

 
 
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