Track: Next Generation Communications (NGC)
The Millenial Generation is Coming - Are You Ready to Support It?(NGC-01)
02/02/11, 9:00-9:45amThe Millennial Generation (those born after 1980) is rapidly entering the workforce. Bigger than the Boomer Generation, Millenials have grown up in a world of always-on technology and instant access to people and information. Their expectations of how quickly their questions should be answered and problems resolved may seem extreme to older generations, but they cannot be ignored. Help desks and service desks that can’t support Millenials in the speed and manner they’ve come to expect risk losing this next giant generation of employees and customers. What can support organizations do? Transform the way they work to create real-time, collaborate support experiences.
In this session, attendees will learn:
• How the Millennial workers differ from older generations, and how their experiences and expectations will challenge traditional support models.
• How technology, such as remote support and chat, can enable help desks and service desks to create more real-time, collaborative support experiences. Collaboration will be discussed from three viewpoints: between the support agent and user, between support agents with different skillsets, and between the support agent and outside vendors of associated technology.
• How traditional support metrics, processes and skills need to evolve and change to handle this new type of support experience.
• How IT organizations can remain compliant and secure while offering these more open, collaborative support experiences.
Presented by:
 | Gary Kim (Moderator)
Analyst
IP Carrier |  | Nathan McNeill
Co-Founder & VP of Product Strategy
Bomgar |  | Michael Wheeler
Vice President, Global IP Network
NTT America |  | Paul Baron
Vice President, North America for VideoMost
SPIRIT Technologies |
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The Next Generation of Voice over WLAN(NGC-02)
02/02/11, 10:00-10:45amVoice over WLAN has been deployed in enterprise applications for years, but has yet to reach mainstream adoption (beyond vertical markets). With technologies like mobile UC, 802.11n, fixed-mobile convergence and VoIP for smartphones raising awareness/demand, there are a number vendors poised to address market needs by introducing new and innovative devices.
This session will look at what industries have already adopted VoWLAN and why – and what benefits they have achieved, as well as the technology trends that make VoWLAN possible.
Presented by:
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|  | Michael Stanford (Moderator)
Consultant
Michael Stanford LLC |  | Erik Knight
Founder and CEO
SimpleWan |  | Ben Guderian
VP Applications and Ecosystem
Polycom |  | Carlos Torales
Cisco Systems, Inc. |
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Trends and the Future of VoIP/Telco 2.0 - The Emergence of Cloud Telephony(NGC-03)
02/02/11, 11:00-11:45amCloud-based telephony services, from vendors such as CloudVox, Tropo and Twilio, are increasingly prevalent, thanks to the maturation of a handful of enabling infrastructure technologies. These cloud services are forcing businesses to rethink how they deploy telephony applications - everything from simple voice enablement of their business applications to complex PBX and Call Center solutions. This session will address the considerations required when deploying next-gen telephony services in small business environments, as well as the business benefits that can be obtained.
Presented by:
| Scott Wooster
Dialogic |  | Peter Radizeski (Moderator)
President
RAD-INFO, Inc. | | Jon Doyle
Vice President
CommuniGate Systems |  | Brooks Robinson
President
Cbeyond Cloud Services |
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Meeting the Demand for In-building Wireless Networks(NGC-04)
02/02/11, 12:00-12:45pmMobility is taking the enterprise space by storm – everyone is toting a smartphone, tablet, laptop, or one of each. It’s all about what device happens to be the most convenient at the time and the theory behind unified communications – anytime, anywhere, any device. The adoption of mobile devices in the home and their relevance in the business space has helped drive a new standard for enterprise networking, which is rapidly becoming a wireless opportunity, offering not only the convenience and flexibility of in-building mobility, but WiFi networks are much easier and cost effective to deploy than Ethernet. Furthermore, the latest wireless standards largely eliminate the traditional performance gap between wired and wireless and, when properly deployed, WiFi networks are at least as secure as wired. This session will discuss the latest trends in enterprise wireless, the secrets to successful deployments, as well as how to make to most of your existing infrastructure while moving forward with your WiFi installation.
Presented by:
| Michael Stanford (Moderator)
Consultant
Michael Stanford LLC |  | Adam Conway
Vice President of Product Management
Aerohive | | Shawn Tsetsilas
Director, WLAN
Cellular Specialties, Inc. |  | Perry Correll
Principal Technologist
Xirrus Inc. |
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If Wireless Expenses Keep Going Down, Why do my Costs Keep Rising?(NGC-05)
02/02/11, 1:30-3:15pmWe have all seen it. Budgets for wireless expenses keep rising despite lower costs for mobile voice and data services. Wireless services are going through a period of rapid change that effect everything from the services that are available, hardware, pricing and ways in which employees use mobile services to communicate.
Join us for this panel discussion, which will address the latest trends in mobility expense management. This session will help managers that are seeking to cut costs, improve efficiency and gain a new understanding of Wireless Expense Management (WEM). In this session, panelists will provide answers to help you understand why your budget and expenses keep rising despite lower costs. Panelists will also reveal common mistakes in managing mobile expenses, dangerous omissions from mobility policy and uncover hidden cost saving tips that you can start using immediately when you return from the conference.
Presented by:
| Julie Palen
Senior Vice President of Mobile Device Management
Tangoe | | Kevin Whitehurst
Managing Partner / Co-founder
MindWireless |  | Joe Chopek
President
Avalon Global Solutions | | Juan Carlos Méndez
Co-Founder and Business Development Director
Xpensert |  | Rob Westervelt
Vice President and General Manager of Indirect Global Solutions
NTT America |
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