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trixbox Certification

 

FtOCC Technician
(trixbox CE, Pro and PBXtra)

FtOCC Technician is a three-day technical certification course designed to train resellers and consultants to support their clients running trixbox CE, trixbox Pro, and PBXtra systems. Taught by Fonality technical support instructors and designed for Linux system administrators, FtOCC Technician dives deep into platform and application installation, carrier setup and integration, network configuration, echo causes and remedies, and other common issues. Upon completion of this course, resellers automatically become Fonality Authorized (AL2) Resellers and earn increased discounts on support.



February 2-4, 2009
Miami Convention Center, Miami, FL

What do you get?

  • Free trixbox Pro demo kit with Call Center Edition and support
  • 10% discount on trixbox Pro licenses
  • 25% discount on support
  • FtOCC Certified polo, tshirt, and hat

During the course, we will cover:

  • Tier 1 and Tier 2 level troubleshooting
  • LAN & WAN environments
  • Proper system hardware configuration
  • trixbox and PBXtra installation guidelines
  • IP phone and SIP provisioning
  • Proper router and firewall configuration

Who Should Attend?

  • Resellers and consultants growing their trixbox and PBXtra businesses
  • Linux technicians and engineers
  • Fonality Authorized and Premium resellers

    NOTE: A practitioner’s knowledge of Linux is required. Without it, you will
    likely not gain much value from the class, as we start day one from the
    Linux command line interface and build from there. In particular, the
    hands-on laboratory exercises will require a comfort with basic
    CLI commands, simple scripting, and the ability to quickly scan and
    analyze system and application logs.

Course Objectives
At the end of the class you should:

  • Install and configure trixbox CE, trixbox Pro, and PBXtra with confidence

  • Resolve installation, administration, and usage problems more quickly

  • Provision your own phones, thereby decreasing the turnaround time
    required for add-on phones and devices!

  • Experience fewer problems by avoiding the usual "beginner" mistakes!

  • Have an in-depth understanding of how trixbox and PBXtra work
    (product, process, policy, protocol)

  • Receive full reseller discounts (for signed Authorized and
    Premium resellers only)

  • Receive direct priority Level 2 access to trixbox and PBXtra support
    services (for signed Authorized and Premium resellers only)

FtOCC Technician Agenda:

Day 1: February 2, 2009 - Moves/Adds/Changes
(MAC), Installation, and Pre-Sales
7:30 AM Registration
9:00 AM

Pre Sales
Installation Best Practices
Installation Lab
MAC / HUD Overview
MAC Lab
Case Studies
Advanced Call Menus

Day 2: February 3, 2009
- Carriers, Networking, Echo
9:00 AM PRI, PSTN, and VoIP
Networking Fundamentals for VoIP, UDP vs. TCP Networking Troubleshooting
Call Traces Lab
Phone Troubleshooting
Grepping for Channels Lab
Hardware Troubleshooting
Day 3: February 4, 2009 - Integration,
Case Studies, Troubleshooting
9:00 AM

Backup Servers Lab
Cards Page Lab
Click-to-Call Lab
Fixing Broken Phones Lab
Recorded Calls Lab
Perl Teaser!

3:15 PM Class Summary/Wrap-up,
Presentation of Certificates
Executive Roundtable (optional, ends at 5:00pm)
5:00 PM Class ends
 

Course Requirements

Questions?
Call 310-861-4300 *8300

Register
Register Online:

Your Fonality trixbox Open Communication Certification Pass includes access
to all FtOCC training courses, plus the exhibit hall, networking receptions, and keynote addresses at ITEXPO.

Register before December 19, 2008 for early bird savings!

Early-Bird - $1,999 (through 12/19/08)
Online Registration - $2,499
(after12/19/08)

Click Here for Secure Registration to
Fonality trixbox Open Communication Certification Pass (T2)

 
 


 
 


 
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