Track: FtOCC Technician (T)
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Moves/Adds/Changes (MAC), Installation, and Pre-Sales
(T-01)
Monday - 02/02/09, 9:00am
Pre Sales
Installation Best Practices
Installation Lab
MAC / HUD Overview
MAC Lab
Case Studies
Advanced Call Menus
Presented by:
 | Gerry Gilmore
Fonality | | Corey Brundage
VP of Product & Marketing
Fonality | | Tyler Meritt
Fonality |
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Carriers, Networking, Echo
(T-02)
Tuesday - 02/03/09, 9:00am
PRI, PSTN, and VoIP
Networking Fundamentals for VoIP, UDP vs. TCP Networking Troubleshooting
Call Traces Lab
Phone Troubleshooting
Grepping for Channels Lab
Hardware Troubleshooting
Presented by:
| Gerry Gilmore
Fonality | | Corey Brundage
VP of Product & Marketing
Fonality | | Tyler Meritt
Fonality |
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Integration, Case Studies, Troubleshooting
(T-03)
Wednesday - 02/04/09, 9:00am
Backup Servers Lab
Cards Page Lab
Click-to-Call Lab
Fixing Broken Phones Lab
Recorded Calls Lab
Perl Teaser!
Presented by:
| Gerry Gilmore
Fonality | | Corey Brundage
VP of Product & Marketing
Fonality | | Tyler Meritt
Fonality |
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Class Summary/Wrap-up, Presentation of Certificates
Executive Roundtable (optional, ends at 5:00pm)
(T-04)
Wednesday - 02/04/09, 3:15-5:00pm
Class Summary/Wrap-up, Presentation of Certificates
Executive Roundtable (optional, ends at 5:00pm)
Presented by:
| Gerry Gilmore
Fonality | | Tyler Meritt
Fonality |
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