Free For Enterprises and Service Providers
The Voice Peering Fabric (VPF), the preferred marketplace for
carriers and enterprises to exchange voice, video and telephony
services, is pleased to organize another distinctive Voice Peering
Workshop at ITEXPO East 2008!
This workshop brings to ITEXPO attendees a team of experts
from the telecom, hardware and software industries. Their
business strategies and technical insight will be the answer to
your questions and concerns relating to voice/video routing and
interconnections. The workshop panel discussions present the
state of direct peering, putting you on track to harness the full
potential of IP communications.
1:15 pm - 2:00 pm
Call Centers - What and where are they?
Speakers:
Hunter Newby,
Chief Strategy Officer,
telx
Shrihari Pandit,
President & CEO, Stealth Communications
Nature of Call Center Market
- How many call centers in the USA/North America?
- What are the major call center applications (credit card, airlines, etc)
- How many people employed?
- What they do? Inbound? Outbound?
- Average call volumes
- DID/DOD Volumes, Cost
- How active is a person? stats, ratio, % of utilization
2:15 pm - 3:00 pm
Technology Architectures of Call Centers
Speakers:
Hunter Newby,
Chief Strategy Officer,
telx
Shrihari Pandit,
President & CEO, Stealth Communications
Current Implementation
- The current local loop/TDM PBX environment
- High cost per minute
- Rigid loop contacts
- Provisioning times
- MTTR issues
- Lack of DR plan / capability
New Implementation Model
- The Physical Layer
- How Carrier Hotels assist in Disaster Recovery Events
- The Transport Layer
- Connectivity
- blood supply of call centers
- Reduction of circuit costs
- The Application Layer
- Why move to Open Source/VoIP and Peering?
- Features, Functionalilty, security
- Stengths, Weaknesses
3:15 pm - 4:00 pm
The Call Center Utility & Peering Grid
Speakers:
Hunter Newby,
Chief Strategy Officer,
telx
Shrihari Pandit,
President & CEO, Stealth Communications
People are Processors
- Under-utilized processing power
- Common standard interface (GUI) and data registry
- The Network that makes it happen
- Specifics on instrastructure and architecture
- Peering aspect
- Peering with Call Centers (Call Center Grids)
