Track: Voice Peering (VP)
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Call Centers - What and where are they?
(VP-01)
Thursday - 01/24/08, 1:15-2:00pm
Nature of Call Center Market
- How many call centers in the USA/North America?
- What are the major call center applications (credit card, airlines, etc)
- How many people employed?
- What they do? Inbound? Outbound?
- Average call volumes
- DID/DOD Volumes, Cost - How active is a person? stats, ratio, % of utilization
Presented by:
 | Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine | | Shrihari Pandit
President & CEO
Stealth Comunications |
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Technology Architectures of Call Centers
(VP-02)
Thursday - 01/24/08, 2:15-3:00pm
Current Implementation
- The current local loop/TDM PBX environment
- High cost per minute
- Rigid loop contacts
- Provisioning times
- MTTR issues
- Lack of DR plan / capability
New Implementation Model
- The Physical Layer
- How Carrier Hotels assist in Disaster Recovery Events
- The Transport Layer
- Connectivity - blood supply of call centers
- Reduction of circuit costs
- The Application Layer
- Why move to Open Source/VoIP and Peering?
- Features, Functionalilty, security
- Stengths, Weaknesses
Presented by:
| Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine | | Shrihari Pandit
President & CEO
Stealth Comunications |
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The Call Center Utility & Peering Grid
(VP-03)
Wednesday - 01/23/08, 3:15-4:00pm
People are Processors
- Under-utilized processing power
- Common standard interface (GUI) and data registry
- The Network that makes it happen
- Specifics on instrastructure and architecture
- Peering aspect
- Peering with Call Centers (Call Center Grids)
Presented by:
| Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine | | Shrihari Pandit
President & CEO
Stealth Comunications |
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