Laurent Philonenko is vice president and general manager of the Customer Contact Business Unit (CCBU) at Cisco Systems. The CCBU provides contact center and interactive voice applications to enterprises and service providers. In this capacity Laurent oversees product and market development, and is closely involved in the business with Cisco sales force and partners. Prior to joining Cisco, Mr. Philonenko was President and CEO of Genesys Telecommunications, a leading provider of contact center solutions. While with Genesys, he also held the roles of CTO and COO. A thirteen-year veteran of Alcatel, Laurent has held a variety of leadership positions in executive management, as well as engineering, product management, and sales of network applications in both the enterprise and service provider markets. Before Alcatel, Laurent held sales, technical and consulting positions at Digital, IBM and Semagroup.
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