Brett Shockley is founder, CEO and chairman of Spanlink Communications. Before returning to the company in January of 2002, Shockley was vice president and general manager for Cisco System Inc.'s Customer Contact Business Unit, part of Cisco's Voice Technologies Group (VTG), chartered with bringing to market the world's leading software platform for multi-media customer contact. Prior to joining Cisco, Mr. Shockley was instrumental in taking Spanlink from a $3,000 of initial capital investment to an IPO, and then in 2000 taking the company private and selling a minority interest to Cisco. Mr. Shockley has over 20 years of experience in the telecommunications and call center markets having pioneered the concept of Web-enabled call centers and releasing the industry's first product, WebCall, in 1995. He holds a patent for a telecommunications device, an MBA from Carlson School of Management and a bachelor's degree in Mechanical Engineering from the University of Minnesota.
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