Contact centers have changed considerably over the past decade or so, with many technological innovations, an increasingly globalized economy and diversified workforce, heightened customer expectations, and an overall change in the way people communicate. In fact, when you think of all the changes that have happened, it�s obvious that there are now many new pressures on the leaders of these contact centers who must stay on top of all that is happening.

That is why large numbers of contact center leaders will be coming to the premier conference focusing on the ever changing nature of the contact center � Call Center 2.0, which is being held September 16-18, 2008 at the Los Angeles Convention Center.

Call Center 2.0 is quickly becoming the premier event where influential call center executives and senior technical managers find solutions. And in addition to finding the solutions they are seeking, attendees to Call Center 2.0 will leave with a coveted professional certification from TMC University.

Because we know you need to reach an audience of people who actually make purchases for their call centers � and I mean the top leaders like CEOs, Presidents, CTOs, VPs, etc. with the ultimate buying authority for their call centers � we have built a conference especially for them at Call Center 2.0. Our vast team of experts, including the editorial staff ofCustomer Interaction Solutions magazine, has carefully assembled the educational curriculum of Call Center 2.0 to reflect the most important topics facing the industry, and the end result is an event that more than justifies their valuable time and investment.

No other event focuses on the key technological aspects of change affecting all contact centers like Call Center 2.0, and no other event will bring the leaders of these companies together in one place. It truly represents your best opportunity to meet face to face with hundreds of potential customers in one place.

Regards,

Rich Tehrani,
TMC President and Conference Chairman

At TMC, we have been teaching contact center professionals how to evaluate and select products for their centers since 1982.

Today, Call Center 2.0 is the accepted forum for learning, networking, and setting a course for contact centers to run at maximum efficiency - and profitability. Technology solutions, management techniques and judicious business decisions combine to help contact leaders increase sales and service and grow their company.

Only at Call Center 2.0 will you meet contact center leaders coming to learn new ways to effectively run their business while simultaneously forming relationships with new business partners.

Where other call center events focus more on leadership issues and attract more supervisors than top-level decision makers, Call Center 2.0 focuses strictly on issues that will bring about improved efficiency and effectiveness of these call centers.

As a result, Call Center 2.0 attracts the highest level call center decision makers - those who are ultimately responsible for their call center�s bottom line and are looking for ways to improve the overall performance, increase productivity, and reduce operating costs.

That is why the audience at Call Center 2.0 is senior-level management - executives, with titles such as CEO, President, CTO, CIO, and Vice President. They come to learn about the latest technological advances in the in-depth educational sessions, and then to see these technologies in person on the exhibit floor as they meet with vendors who are able to provide the solutions they are seeking.