Collocated with ITEXPO West



Other Events

Dates & Times




Speaker List

Hotel & Travel

Show News

Why Attend?


Floor Map

Who Attends?

Why Exhibit?

Resource Center

Exhibitor List


Press Registration

Call Center 2.0 - Why Exhibit?

The Most Call Center Leaders
Seeking Solutions to Drive Improvements

Contact centers have changed considerably over the past decade or so, with many technological innovations, an increasingly globalized economy and diversified workforce, heightened customer expectations, and an overall change in the way people communicate. In fact, when you think of all the changes that have happened, it�s obvious that there are now many new pressures on the leaders of these contact centers who must stay on top of all that is happening.

That is why large numbers of contact center leaders will be coming to the premier conference focusing on the ever changing nature of the contact center � Call Center 2.0, which is being held September 16-18, 2008 at the Los Angeles Convention Center.

Call Center 2.0 is quickly becoming the premier event where influential call center executives and senior technical managers find solutions. And in addition to finding the solutions they are seeking, attendees to Call Center 2.0 will leave with a coveted professional certification from TMC University.

Because we know you need to reach an audience of people who actually make purchases for their call centers � and I mean the top leaders like CEOs, Presidents, CTOs, VPs, etc. with the ultimate buying authority for their call centers � we have built a conference especially for them at Call Center 2.0. Our vast team of experts, including the editorial staff ofCustomer Interaction Solutions magazine, has carefully assembled the educational curriculum of Call Center 2.0 to reflect the most important topics facing the industry, and the end result is an event that more than justifies their valuable time and investment.

No other event focuses on the key technological aspects of change affecting all contact centers like Call Center 2.0, and no other event will bring the leaders of these companies together in one place. It truly represents your best opportunity to meet face to face with hundreds of potential customers in one place.

Rich Tehrani,
TMC President and Conference Chairman

The Premier Event for Call Center Decision Makers

At TMC, we have been teaching contact center professionals how to evaluate and select products for their centers since 1982.

Today, Call Center 2.0 is the accepted forum for learning, networking, and setting a course for contact centers to run at maximum efficiency - and profitability. Technology solutions, management techniques and judicious business decisions combine to help contact leaders increase sales and service and grow their company.

Only at Call Center 2.0 will you meet contact center leaders coming to learn new ways to effectively run their business while simultaneously forming relationships with new business partners.

Where other call center events focus more on leadership issues and attract more supervisors than top-level decision makers, Call Center 2.0 focuses strictly on issues that will bring about improved efficiency and effectiveness of these call centers.

As a result, Call Center 2.0 attracts the highest level call center decision makers - those who are ultimately responsible for their call center�s bottom line and are looking for ways to improve the overall performance, increase productivity, and reduce operating costs.

That is why the audience at Call Center 2.0 is senior-level management - executives, with titles such as CEO, President, CTO, CIO, and Vice President. They come to learn about the latest technological advances in the in-depth educational sessions, and then to see these technologies in person on the exhibit floor as they meet with vendors who are able to provide the solutions they are seeking.

Attendees Learn to Properly Select and Deploy
Today's Most Powerful Management Solutions

  • TMC University Certification Courses offer a cohesive series of classes on a single topic, training how to select, deploy and manage complete systems.

  • Conference tracks present a range of views on the most important challenges and opportunities faced in today's contact centers.

  • All sessions and courses are taught in a non-commercial manner, ensuring you get an unbiased assessment of each technology and solution.

  • Certification courses and conference tracks present the perfect mix of technical and business-related information, allowing you to determine which solutions best fit your company.

  • New this year, TMC is offering full and partial scholarships to qualified professionals for TMC University Courses.

Who Attends Call Center 2.0?

Over 1,000 attendees are expected to come to the Los Angeles Convention Center for Call Center 2.0. The majority of these attendees are top level executives and decision makers, coming to the show to learn more about the latest technological innovations, industry trends, and to make final purchasing decisions on the products they need to maximize productivity in their call centers. They come from a variety of industries including services such as financial and travel, telecommunication providers, government agencies, manufacturers, and more. But the one thing they all have in common is the desire to find more information about technology to improve their contact center performance.

  77% of attendees are high level decision makers*
  95% of attendees are personally involved in making buying decisions*
  81% said the show influenced a product
or vendor selection*
    Source: Post conference survey, Call Center 2007

Click Here to Enlarge Chart Back to Top


TMC has the most popular Web site - TMCnet - and the most read publications - Customer Interaction Solutions and INTERNET TELEPHONY - in the industry, which not only provides us access to millions of potential attendees of the event, but our vast collection of award winning writers and editors helps ensure the highest quality educational content, which in turn delivers the highest quality attendee. This unprecedented support is one of the reasons that Call ling the educational content for Call Center 2.0 remains the premier event in the inudstry.

Call Center 2.0, VoIP Conference Internet Telephony Conference & EXPO, TMC, IP Telephony

Customer Interaction Solutions, referred to as “the Bible of the Industry” by the Wall Street Journal, is the longest running and most read publication in the call center industry. The award-winning editorial team will be assembling the educational content for Call Center 2.0 and hand picking the speakers from hundreds of applicants. This will ensure the highest caliber educational content, which in turn guarantees the absolute best attendees.

TMC’s Vast Network Helps You Reach Millions of Potential Customers

In addition to Customer Interaction Solutions, TMC also publishes INTERNET TELEPHONY magazine, the #1 publication for IP Communications. Due to the technical nature of Call Center 2.0, there are many who will read both publications. In addition, TMCnet is the #1 destination for both the call center and IP communications industry, with nearly 3 million unique visitors per month. This vast reach enables us to contact millions of potential customers and attendees before, during and after the event, ensuring not only the highest quality, but quantity.

Collocated Event Draws Even More Potential Customers

In addition to the nearly 1,000 top-level call center leaders expected, exhibitors have full access to all 7,000+ attendees of the collocated INTERNET TELEPHONY Conference & EXPO. At our last ITEXPO, 28 percent of attendees were seeking call center solutions, meaning there will be thousands of additional potential customers.

Register Now Exhibit Now Contact Us


Technology Marketing Corporation, One Technology Plaza, Norwalk, CT
06854 USA Ph: 800-243-6002, 203-852-6800; Fx: 203-853-2845
Sitemap General comments: Comments about this site: Copyright Technology Marketing Corp. © 2023 .
Please read our Privacy Policy.
Show Blog Show News
Call Center 2.0

Call Center 2.0 - Platinum Sponsor

Call Center 2.0 - Platinum Sponsor

Call Center 2.0 - Platinum Sponsor

Call Center 2.0

Call Center 2.0 - Gold Sponsor

Call Center 2.0 - Gold Sponsor
Call Center 2.0 - Gold Sponsor
Call Center 2.0

Call Center 2.0