"http://www.w3.org/TR/html4/loose.dtd"> Call Center 2.0 - Conferences
Collocated with ITEXPO West


Home

ITEXPO West

Other Events

Dates & Times

Register

Conferences

Keynotes

Speaker List

Hotel & Travel

Show News

Why Attend?

Guarantee

Floor Map

Who Attends?

Why Exhibit?

Resource Center

Exhibitor List

Sponsors

Press Registration

 
Call Center 2.0 - Conferences
 

Download Complete Prospectus
(pdf - 64KB)

Speaker List

Keynote Speakers

Dates and Times

Hotel and Travel

Register Now




Software-As-A-Service: The Basics
(SAAS-01)

Wednesday - 09/17/08,  9:00-9:45am

If you’ve been in the call center industry for any amount of time, you may remember the term “Application Service Provider” or “ASP.” You may frequently hear the terms “hosted” or “on-demand” thrown around. You may be dizzy with confusion as to what all these terms mean, how they are similar and how they are different. You’ve heard SaaS can save you money, but how? Is your organization suited for software-as-a-service delivery? If it can save you money, where, exactly, do those savings occur? Where does the return on investment lie? Did you know that SaaS solutions can be accounted for in a completely different way (as an operating expense rather than a capital expenditure)? What are the implications for your business? What are the benefits? Where do the pitfalls lie? After this session, you’ll be a pro at sorting out all the terms for this model of business, and you’ll know if and how it’s right for your company.

Presented by:

Charles Studt
VP of Product Management & Marketing
IntelePeer
Joseph Hofstader
Architect
Microsoft
Steve Crawford
VP Marketing
Jamcracker

Check Other Sessions
Register Now


Using Hosted Speech Solutions In The Call Center
(SAAS-02)

Wednesday - 09/17/08,  10:00-10:45am

Once upon a time, speech technology...for call routing, customer self-service or outbound customer contact...was something only the largest of companies could afford. It was expensive and extremely complex to administer. Today’s hosted speech solutions, however, put the important benefits of speech technology (improved customer satisfaction, vastly increased rates of successful customer self-service, better agent satisfaction) within reach of even the smallest call centers. Find out how hosted speech can be quick to implement, affordable and effortless to maintain in your contact center.

Presented by:

Joe Fleischer
Call Center Industry Writer and Co-Author of the book The Complete Guide to Customer Support

Check Other Sessions
Register Now


SaaS for Virtual Call Centers
(SAAS-03)

Wednesday - 09/17/08,  11:00-11:45am

The globalization of business has changed the way companies approach sales, customer service, and other business support functions. The need to operate across borders, languages, and cultures - and operate 24x7 - has brought new challenges and approaches to the call center function. The “virtual call center” has emerged as an operational model of choice thanks to advancements in technology. Yet with all of the progress in virtual call centers, certain challenges remain. For example, how do you accommodate work-from-home agents with disparate endpoints and devices to support? How do you adapt to new technologies? How can technology be leveraged to build context into call flows and align customer needs to agent expertise? How do you break the barriers to language to support customers distributed across the globe?

Presented by:

Chris Horne (Moderator)
CTO
LBA Group
Charles Studt
VP of Product Management & Marketing
IntelePeer
Jean-Baptiste “JB” Piacentino
Director of Browser Communications
Mozilla

Check Other Sessions
Register Now


TMC University Exam
(SAAS-04)

Wednesday - 09/17/08,  12:45-1:30pm



Presented by:

TBA


Check Other Sessions
Register Now

 
 

Call Center 2.0 News:

Enterprise Connect 2024 Brought the Enterprise Communications and Customer Experience Community Together to Improve Business Communications/CX
3/28/2024 12:01:23 PM
WHITE GLOVE AND TOUCHFUSE NAME SEASONED MARKETING EXECUTIVE DEREK JANIS AS CHIEF MARKETING OFFICER
3/28/2024 10:28:47 AM
Retail Analytics Market worth $25.0 billion by 2029 - Exclusive Report by MarketsandMarkets™
3/28/2024 10:01:26 AM
Oracle NetSuite Supercharges the Suite with Expansion of Generative AI Capabilities
3/28/2024 9:10:27 AM
Invoca Wins CX Today Award for Best Conversational Intelligence Solution of 2024; Launches European Data Center and Adds UK Sales Leader
3/28/2024 9:00:41 AM
Triple Impact Connections Increases its Digital CX Capabilities with CXone
3/28/2024 8:05:02 AM
Data Storage Corporation Reports Record Revenue of $25 Million and Achieves Profitability for the 2023 Fiscal Year
3/28/2024 7:00:26 AM
ASC Achieves Certification for Webex Calling
3/28/2024 4:37:37 AM
Exclusive Networks announces a major step in its growth strategy in APAC with NEXTGEN Group acquisition
3/28/2024 2:30:26 AM
Verizon Intelligent Call Back Capabilities Powered by Mindful by Medallia Now Available on CALNET
3/27/2024 11:30:02 AM
Register Now Exhibit Now Contact Us

 


Technology Marketing Corporation, One Technology Plaza, Norwalk, CT
06854 USA Ph: 800-243-6002, 203-852-6800; Fx: 203-853-2845
Sitemap General comments: tmc@tmcnet.com. Comments about this site: webmaster@tmcnet.com. Copyright Technology Marketing Corp. © 2023 .
Please read our Privacy Policy.
 
 
Show Blog Show News
 
Call Center 2.0

Call Center 2.0 - Platinum Sponsor

Call Center 2.0 - Platinum Sponsor

Call Center 2.0 - Platinum Sponsor

Call Center 2.0

Call Center 2.0 - Gold Sponsor

Call Center 2.0 - Gold Sponsor
Call Center 2.0 - Gold Sponsor
Call Center 2.0

Call Center 2.0