Call Center 2.0 is the premier event for call center leaders to learn about using IP communications to improve efficiency, reduce costs, and increase the level of service provided to the customer. The conference features two full days of courses specifically designed to provide in-depth information about IP call centers and VoIP, IP-based home agents, speech technologies, CRM, workforce optimization, and all other technologies that improve call center effectiveness.
Call Center 2.0 is colocated withINTERNET TELEPHONY Conference & EXPO — the world’s largest IP Communications event — providing more relevant, useful content to call center leaders. Whether you have already deployed IP call center solutions and want to make sure you are up to speed the latest advancements, or you are seeking information to transition to today's newest technologies, the sessions at Call Center 2.0 will prepare you make smart decisions.
In addition to the cutting-edge educational content, you will have access all other activities during the week — an exhibit hall with hundreds of vendors demonstrating their new products, exciting networking events receptions, and the prominent keynote speakers that will headline the INTERNET TELEPHONY event, along with the setting of San Diego’s beautiful harbor all make Call Center 2.0 a can’t-miss event.
Who Should Attend Call Center 2.0?
Conference sessions at Call Center 2.0 were created to meet the needs of high-level executives who need actionable information on technological issues to make purchasing decisions.
Corporate Management - CEOs, CFOs, Presidents, Partners, etc.
Technical Management - CIOs, CTOs, VPs, MIS, Directors, etc.
Marketing Management - CMOs, VPs, Marketing Directors, etc.
Outsourcers
Call Center Managers & Directors
Looking For Information and
IP Call Center Solutions?
Call Center 2.0 is two full days of courses specifically designed to provide call center leaders with in-depth information about IP Call Centers and VoIP, IP-based home agents, speech technologies, CRM, and all other technologies that improve call center effectiveness.
By offering this specific educational track in conjunction with INTERNET TELEPHONY Conference & EXPO delivers more relevant, useful content to Call Center leaders than any other event. Whether you have already deployed IP Call Centers and want to make sure you are up to speed on the latest advancements, or you are seeking information to transition to today's newest technologies, the sessions at Call Center 2.0 prepare you to make smart decisions.
Some of the topics to be covered
at Call Center 2.0:
IP contact center
Workforce optimization
Customer Analytics
Performance Analytics
Knowledge management
IP-enabling Home agents
Speech
CRM
Customer Experience Management
Benefits of VoIP in the
Call Center
Essentials in Evaluating
IP Call Center Solutions
Transition Your Contact Center to IP
VoIP and Offshoring - Pros & Cons
Innovation & Deployment in the
IP Contact Center
Deploying IP Contact Centers Globally
Keeping the Customer
First Building the Right
IP Contact Center Strategy
Getting Buy-In from the CFO
IP Contact Center Case Studies
Brought to You By the Thought
Leaders of the Industry
Call Center 2.0 is brought to you by the leading publication for the contact center industry since 1982 — Customer Inter@ction Solutions (currently celebrating our 25th year) AND the leading publication for the IP Communications industry — INTERNET TELEPHONY AND the leading Web site in the Communications industry, TMCnet. Our team of editors has worked for months to assemble the highest caliber educational content to ensure that attendees leave with the most useful, up-to-date information.
TMCnet - Publisher of Customer Inter@ction Solutions,
INTERNET TELEPHONY, and the leading IP communication website
