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Samuel Wilson Set to Lead 8x8 into the Future
Finally, 2 years after the departure of longtime CEO Vik Verma, 8x8 hopes it has found a new CEO who will successfully lead it to new growth in a crowded UCaaS market.
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Phone Calls Are Still Key for Customer Acquisition
Ruby uncovered that phone calls are still key when it comes to addressing customer concerns in real-time and understanding changing business realities.
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Nearly Every US State Files Against Avid Telecom over Billions of Illegal Robocalls
At least 48 U.S. states are suing Avid Telecom for allegedly routing 7.5 billion illegal and spoofed robocalls to millions of residents on the Do Not Call Registry.
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Ribbon Simplifies and Accelerates Service Providers' Support for Zoom Phone
Ribbon Communications announced an extension to its Ribbon Connect portfolio, Ribbon Connect for Zoom.
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Bridging Digital Divides: Nokia and MetaLINK to Provide Broadband Access to Rural Areas
Nokia announced that it has been selected by MetaLINK to provide fixed wireless access coverage and boost broadband network capacity in Northwest Ohio, Northeast Indiana, and parts of Southern Michigan.
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Law Firm Jackson Lewis PC Taps 8x8 for Integrated Communications
Integrated cloud communications platform provider 8x8 Inc. announced that national employment law firm Jackson Lewis P.C. chose the 8x8 XCaaS integrated cloud contact center and unified communications platform.
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DriveNets Sets New Standard for AI Networking
DriveNets' Network Cloud-AI is an innovative AI networking solution designed to maximize the utilization of AI infrastructures and improve the performance of large-scale AI workloads.
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Telco Transformation: Brightspeed and Alianza's UCaaS Partnership
Brightspeed and Alianza have launched a partnership to deliver a suite of next-generation voice and unified communications (UCaaS) services to previously underserved areas.
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Juniper and ServiceNow Enable Seamless End-to-End Automation
Juniper and ServiceNow partnership eliminates multi-layer, multivendor solutions and boost network deployment and operational efficiencies while reducing costs.
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Prepared Businesses Outmaneuver Ransomware Resurgence
In its Corvus Risk Insights Index, a compilation of industry trends and data analysis, Corvus found that 2022 witnessed a notable decline in ransomware incidents. However, the beginning of 2023 is seeing a resurgence.
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Texas Lone Star Network Partners with Ribbon Communications to Boost Network Capacity
Texas Lone Star Network chose Ribbon Communications to enhance the capacity of its statewide transport network.
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Holland America Line Guests Say Smooth Sailing with Starlink
Holland America Line is one of the cruise lines utilizing Starlink on its Pinnacle Class ship Koningsdam, now sailing in Alaska.
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Windstream Enterprise Partners with Fortinet to Launch LAN Services
IT managed services provider Windstream Enterprise announced its teaming up with Fortinet to offer customers better network security.
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Lifesize Enters Asset Purchase Agreement with Enghouse Systems, Reorganizes Capital Structure
Lifesize Inc. has announced its latest move to reorganize capital structure and benefit its customers with an Asset Purchase Agreement (APA) that it has signed with Enghouse Systems.
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United Group and Enghouse Networks to Transform Business Communication in Southeast Europe
Enghouse Networks announced its partnership with United Group to deliver the next generation of messaging services in Southeast Europe.
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ServiceNow and NVIDIA Redefine Enterprise IT with Generative AI
ServiceNow and NVIDIA have joined forces to unleash the potential of generative AI within enterprise IT.
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T-Mobile Shatters Barriers with Uplink Speeds in 5G Advancement
Partnering with Nokia and Qualcomm Technologies, T-Mobile reached uplink speeds surpassing 200 Mbps in a 5G data call.
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Scammers Continue to Shift Tactics as Robocalls Decline in April
The month of April saw a reduction in robocalls, in general, by 13% compared to March, according to Robokiller. The total for April was 5 billion robocalls.
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Spectrum Enterprise Takes Cybersecurity to the Next Level
Spectrum Enterprise announced the addition of Secure Access with Cisco Duo and Cloud Security with Cisco+ Secure Connect to its portfolio of cybersecurity products.
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MiaRec Picks ChatGPT for New AI-driven Call Summary Feature
MiaRec, a company that provides conversational intelligence and quality management solutions for contact centers, has launched a new Automatic Call Summary feature driven by AI.
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