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Cenlar Promotes Several Senior Leaders and Appoints a Vice President
[January 30, 2024]

Cenlar Promotes Several Senior Leaders and Appoints a Vice President


Cenlar FSB, the nation's leading mortgage loan subservicer, announced today the promotion of several senior leaders and the appointment of one Vice President - all of whom deliver exceptional service to our clients and their homeowners.

"Congratulations to these senior leaders who all demonstrate the best of Cenlar in the work they perform each and every day for our internal and external stakeholders. Thank you all for your contributions, and I look forward to your continued success," said Chief Administrative Officer Glen Vilim.

Our Promoted Senior Leaders Include:

Owen Amster, to Vice President and Controller. This is a critical leadership role within Corporate Accounting, and is responsible for leading and driving financial and Board reporting, corporate accounting, taxes and liaising with auditors over internal controls. Owen partners with the Acting Chief Financial Officer to develop capital planning initiatives and strategy. Owen has been with Cenlar since May 2021 and is an engaging leader and results-producing performer. Prior to joining Cenlar, Owen held multiple roles at KPMG, most recently as Senior Manager in the New York Financial Services practice. Owen earned his bachelor's degree in accounting and finance from Montclair State University's School of Business, and is a Certified Public Accountant (CPA) licensed by the state of New Jersey.

Nick Brett, to Senior Vice President of Client Management. This role is a key component of Cenlar's executive leadership team, and Nick is responsible for the overall strategic implementation and operational activities of our clients. Nick joined Cenlar in November 2020 as Vice President of Executive Client Management. He has done an excellent job of establishing trust-based relationships with key clients and partnered with them on strategic and operational activity, making them stronger advocates and partners with Cenlar. Nick is an executive and motivational leader with a proven track record of building a workplace culture that focuses on developing innovative programs that result in continuous improvement strategies for both internal partners and clients. Prior to coming to Cenlar, Nick held executive level leadership roles at U.S. Bank, most recently as Senior Vice President of Consumer, Small Business and Commercial Default. Nick also held positions in asset management at Bayview Loan Servicing. Nick holds a bachelor's degree from Wesley College.

Mike Day, to Vice President of Executive Client Management. Mike has been with Cenlar for 18 years, with 15 of those in Client Management. A seasoned professional with a proven track record of fostering long-term relationships with clients, Mike also has held a variety of roles in New Loans and Transfer Operations, where he was paramount in helpng to build out Cenlar's automated service releases. In Client Management, Mike is both an individual contributor managing some of our largest clients and a team leader supporting and managing other Client Managers. In this role, Mike will continue to be dedicated to overseeing the day-to-day aspects of his clients and creating value by offering solutions that assist clients with both their strategic business goals and risk objectives. Mike is a graduate of the MBA Future Leaders and holds an Accredited Mortgage Professional (AMP) designation.



Trevor Friel, to Vice President of Workforce Management. Trevor leads and executes systematic process improvements that are key to delivering value to our clients, our homeowners and Cenlar. Trevor joined Cenlar in 2020. He has been paramount in upgrading and standardizing workforce management systems across the contact centers. He built the workforce management model, enabling the contact centers to accurately define resource capacity strategies including long-term and short-term forecasting. Trevor continues to build effective business plans to address daily activities in support of Cenlar's homeowners and clients. Prior to Cenlar, Trevor was the Manager of Workforce Management at Voya Financial. He was also at Verizon for 14 years, where he held multiple roles, most recently as Senior Workforce Planning and Analysis Manager. Trevor earned his Master of Business Administration, with an emphasis in Project Management, from Strayer University.

Rena Madia, to Vice President of Customer Interaction. Rena is a dedicated and results-driven customer/client leader with over 25 years of experience in building and managing high-performing teams, driving customer satisfaction, and identifying and executing improvements to enhance customer experiences. She has a proven track record of championing a customer focused approach. She is adept at problem solving, team development and leveraging data to optimize processes. Rena plays an integral role for our organization and adds value to our clients, homeowners and the company. Rena joined Cenlar in 2013, where she has held roles related to client and customer satisfaction, operations and risk management. Prior to joining Cenlar, Rena was at PHH Mortgage.


Our Newly Appointed Leader Is:

Heidi Carter, Vice President, Business Information Officer. In this newly created position, Heidi will serve as the dedicated Business Information Officer (BIO) lead for our corporate functions across the enterprise. Heidi will collaborate with leadership and key stakeholders within the corporate functions to develop and implement strategies that optimize the performance of Cenlar's technology platforms and continue our technology transformation. Heidi brings extensive knowledge of the strategic, technical and financial aspects of business to the BIO role. Prior to joining Cenlar, Heidi was Director of Technology Strategic Sourcing at retailer Gap Inc. In this role, Heidi spearheaded supplier strategies and negotiations with a wide range of complex and high value commercial engagements with Gap's top tier suppliers and programs resulting in significant P&L savings, enhanced supplier relationships and operational improvements. Before the Gap, Heidi spent many years at JPMorgan Chase in executive leadership roles, most recently serving as an Executive Director, Technology Finance and Business Management with prior roles leading Technology, Third Party Risk and Strategic Sourcing organizations. Throughout her extensive career, Heidi has achieved proficiency in operational risk and control, outsourcing and managed services, financial analysis, Lean IT practices, program management, software licensing and pricing strategy. Heidi holds a bachelor's degree in Business Administration, with dual degrees in Procurement and Operations Management from Bowling Green State University.

About Cenlar FSB

Cenlar FSB is the nation's leading subservicer, servicing loans in 50 states and its U.S. territories. Cenlar clients include banks, credit unions and mortgage bankers. Our employees, strategically located throughout the United States, are dedicated to customer satisfaction and teamwork that drives client solutions unparalleled in quality, flexibility and innovation. Headquartered in Ewing, NJ, Cenlar is industry rated and audited regularly by independent third parties.

For more information, visit www.cenlar.com.
Find us on LinkedIn here: https://www.linkedin.com/company/cenlar-fsb/


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