ICMI Announces 2024 Contact Center Course Lineup, Curriculum Created to Educate and Empower Contact Center Professionals
The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today announces the 2024 contact center course lineup. The curriculum has been created to educate contact center professionals looking to advance their knowledge, skills and career.
ICMI offers 20 highly interactive courses including:
Courses are available via on-demand and live virtual instruction. Customized content and private group training is also available.
According to ICMI research "The State of the Contact Center in 2023," after onboarding, most contact centers provide some ongoing training, but training time is limited and nearly two-thirds of contact enters provide staff with no more than 10 days of ongoing training each year.
"Contact center professionals - agents through to executives - receive limited training annually," noted Tara Gibb, Senior Director, ICMI. "Our programs help contact center professionals improve their knowledge and skills as the industry evolves to address AI and automation, customer and employee experience, and ongoing business demands. Our courses can help prepare individuals and teams with the critical contact center information they need to perform their daily tasks today and support their career roadmap going forward."
Learn more about the ICMI contact center courses here.
For inquiries regarding the private group trainings, contact Todd Piccuillo at [email protected].
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Tech.
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