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Call Center AI Market size to grow by USD 2.72 billion between 2022 - 2027, Growth Driven by Rising adoption of cloud-based call centers - Technavio
[November 29, 2023]

Call Center AI Market size to grow by USD 2.72 billion between 2022 - 2027, Growth Driven by Rising adoption of cloud-based call centers - Technavio

NEW YORK, Nov. 29, 2023 /PRNewswire/ -- The Call Center AI Market report has been added to Technavio's offering. With ISO 9001:2015 certification, Technavio has proudly partnered with more than 100 Fortune 500 companies for over 16 years. The potential growth difference for the call center AI market between 2022 and 2027 is USD 2.72 billion.

The rising adoption of cloud-based call centers drives the global call center AI market growth. A cloud-based call center is a SaaS that is deployed, stored, and precisely designed for cloud solutions. Businesses have the option to utilize the service through a subscription model, where they are charged according to their usage (vendors only charge them for the service they use). Cloud-based call centers offer flexibility by easily adapting to changing business requirements and can be integrated with third-party applications by using an open application programming interface (API). Get deeper insights into the market size, current market scenario, future growth opportunities, major growth driving factors, the latest trends, and much more. Buy the full report here

  • Market Challenge - Integration issues between front-end and back-end knowledge bases challenge the global call center AI market growth. Integrating chatbots into an organization is tough because the organization and the chatbot have separate databases. Implementing a chat might either overlap with an existing database or establish additional databases. As a result, because the chat employs its expertise to answer client inquiries, it inhibits people from offering a comprehensive response. Hence, these factors may hinder the growth of the market during the forecast period. Learn about additional key drivers, trends, and challenges available with Technavio. Read a Sample PDF Report Now

The call center AI market is segmented by End-user (BFSI, Retail and e-commerce, IT and telecom, Media and entertainment, and Others) and Geography (North America, APAC, Europe, South America, and Middle East and Africa). 

  • By end-user, the BFSI segment will be significant during the forecast period. Banks are including chatbot technologies to enhance their existing service channels and offer 24/7 customer service. The major factor responsible for the dominance of chatbots in this sector is to support of mobile apps. Hence the above-mentioned factors will increase the segment growth during the forecast period.
  • By geography, North America is estimated to contribute 37% to the growth of the global market during the forecast period. View a Sample Report for insights into the contribution of all the segments and regional opportunities in the report.

Key Companies in the Call Center AI market:

Alphabet Inc., Inc., Artificial Solutions International AB, Avaamo Inc., Avaya Holdings Corp., Conversica Inc., Creative Virtual Ltd., EdgeVerve Systems Ltd., Inbenta Holdings Inc., Jio Haptik Technologies Ltd., Inc., Microsoft Corp., NICE Ltd., Nuance Communications Inc., Oracle Corp., Pypestream Inc., Rulai, SAP SE, Talkdesk Inc., Zendesk Inc.

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The AI /image recognition market's growth momentum will accelerate at a CAGR of 22.37% and the market value will be USD 3.56 billion in 2026.


Executive Summary

Market Landscape

Market Sizing

Historic Market Sizes

Five Forces Analysis

Market Segmentation by End-user

Market Segmentation by Channel

Market Segmentation by Geography

Customer Landscape

Geographic Landscape

Drivers, Challenges, & Trends

Company Landscape

Company Analysis


About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focus on emerging market trends and provide actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.


Technavio Research
Jesse Maida
Media & Marketing Executive
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UK: +44 203 893 3200
Email: [email protected]

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