Broadvoice Receives 2023 Contact Center as a Service Product of the Year Award from CUSTOMER Magazine
Broadvoice CCaaS Honored for Exceptional Innovation
LOS ANGELES, Nov. 29, 2023 /PRNewswire/ -- Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market businesses and BPOs, announced today that TMC named the Broadvoice CCaaS platform as a winner of the 2023 CCaaS Product of the Year Award.
The CUSTOMER CCaaS Product of the Year Awards honor individual solutions that have demonstrated exceptional achievements in delivering top-tier, scalable and feature-rich contact center solutions to businesses of all sizes. The awards celebrate those who have revolutionized customer service and empowered organizations to deliver seamless, personalized and exceptional CX to their clientele.
The Broadvoice CCaaS platform launched in the U.S. in January 2023 as a breakthrough cloud-native contact center designed to simplify operations. The platform uses advances in computing — cloud, containers, microservices and more — and combines them into an omnichannel platform that is easy to use, easy to manage and easy to afford. Broadvoice CCaaS delivers the personalized and optimized experiences today's customers expect.
"We're thrilled that the Broadvoice CCaaS platform has been recognized as a CUSTOMER CCaaS Product of the Year," said George Mitsopoulos, Chief Product Officer at Broadvoice. "Our CCaaS platform was uilt to meet the high demand for features and flexibility for BPOs, with the simplicity and affordability that small and mid-market customers look for as well."
Broadvoice CCaaS offers several benefits for clients and their customers:
"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Broadvoice with a 2023 CCaaS Product of the Year Award," said TMC CEO Rich Tehrani. "Its Broadvoice CCaaS solution has proven deserving of this elite status, and I look forward to continued innovation from Broadvoice in 2024 and beyond."