ServiceNow Named a Leader in Digital Process Automation
ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in The Forrester Wave™: Digital Process Automation Software, Q4 2023. ServiceNow attributes this recognition to its current solutions and strategy in governance, end-to-end orchestration, robotic process automation (RPA), API integration, and generative AI within its App Engine and Automation Engine solutions, which are designed to provide a faster, more productive path to software development on the Now Platform with low-code tooling.
According to the report, "Vendors recognize the importance of process automation to secure customer commitment. Deep roots in service management made ServiceNow a darling of IT buyers…With 1,500 system integrator partners and thousands of certified developers, ServiceNow will gain market share from traditional DPA-focused players. ServiceNow scores high on strategy, and planned enhancements leverage its platform strengths such as IT workflows for governance and existing market momentum."
"As organizations look for automationsolutions to help streamline and scale decision-making across the enterprise, many end up using dozens of disconnected tools that ultimately undermine a successful end-to-end orchestration approach by creating fragmented experiences and inconsistent return-on-investment (ROI)," said Amit Saxena, VP and General Manager of Automation Engine at ServiceNow. "ServiceNow brings together the power of intelligent automation with the productivity of generative AI so our customers can continue to transform their world of work on the Now Platform."
ServiceNow App Engine and Automation Engine, built on the Now Platform and part of Creator Workflows, includes low-code workflow automation, application integration, generative AI, and robotic process automation (RPA) capabilities that help customers:
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNowTM. For more information, visit: www.servicenow.com.
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