Contact center market size to increase by USD 161.73 billion | North America will account for 34% of the market's growth during the forecast period - Technavio
NEW YORK, Nov. 1, 2023 /PRNewswire/ -- The Contact Center Market by Type, Deployment, and Geography - Forecast and Analysis 2023-2027 report has been published by Technavio. Market growth is estimated to accelerate at a CAGR of 9.33% and register an incremental growth of USD 161.73 billion during the forecast period. By region, the global contact center market is segmented into North America, APAC, Europe, South America, and the Middle East and Africa. North America will account for 34% of the market's growth during the forecast period. The growing adoption of contact center analytics, including multichannel customer interaction analytics, speech analytics, and contact center performance analytics applications in North America is driving the growth of the regional market. The report provides a comprehensive analysis of growth opportunities at regional levels, new product launches, the latest trends, and the post-pandemic recovery of the global market. Download a PDF Sample Report
The contact center market report includes information on the key products and recent developments of leading vendors, including:
The market is driven by factors such as the rising adoption of cloud-based contact centers, the necessity to impove CRM for effective revenue generation, and the integration of interactive voice response (IVR) into contact centers. However, the inability to achieve an ASA is hindering the market growth.
The competitive scenario categorizes companies based on various performance indicators. Some of the factors considered include the financial performance of companies over the past few years, growth strategies, product innovations, new product launches, investments, and growth in market share, among others. Request a Sample
Data Security Market by Deployment, Type and Geography - Forecast and Analysis 2023-2027: The data security market is estimated to grow at a CAGR of 14.8% between 2022 and 2027. The size of the market is forecast to increase by USD 3,866.29 million. The stringent regulations regarding data protection are notably driving the market growth, although factors such as system integration and interoperability issues may impede the market growth.
Cloud-Based ITSM Market by Component, End-user and Geography - Forecast and Analysis 2023-2027: The cloud-based ITSM market is estimated to grow at a CAGR of 15.08% between 2022 and 2027. The size of the market is forecast to increase by USD 6,094.37 million. The growing need for control and accountability is notably driving market growth, although factors such as growing integration concerns in business organizations may impede market growth.
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1 Executive Summary
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