Contact Center As A Service (CCaaS) Market to grow by USD 5.23 billion between 2023 - 2028| Driven by Increasing adoption of cloud-based offerings- Technavio
NEW YORK, Oct. 31, 2023 /PRNewswire/ -- The Contact Center As A Service (CCaaS) Market is expected to grow by USD 5.23 billion, accelerating at a CAGR of 16.36% during the forecast period. A significant driver of growth in the CCaaS (Contact Center as a Service) market is the expanding adoption of CCaaS solutions within the media industry. The ongoing digital transformation of the media sector, encompassing print, radio, and television media, is compelling media enterprises to place greater emphasis on engaging with their audience through social media platforms. Consequently, there's a rising trend of customers favoring digital content consumption via devices like smartphones, tablets, and computers. Furthermore, numerous media companies are leveraging customer data to formulate their marketing strategies. Get deeper insights into the market size, current market scenario, future growth opportunities, major growth driving factors, the latest trends, and much more. Buy full report here
The Contact Center As A Service (CCaaS) Market has segmented by Component (Solutions and Services), End-user (BFSI, ITand telecom, Healthcare, Consumer goods and retail, and Others), and Geography (North America, Europe, APAC, South America, and Middle East and Africa).
Key Companies in the Contact Center As A Service (CCaaS) Market:
Voice Speech Recognition Software Market: The global voice speech recognition software market size is estimated to grow at a CAGR of 13.72% between 2022 and 2027. The market size is forecast to increase by USD 14,859.93 million.
Email Hosting Services Market: The email hosting services market size is estimated to grow at a CAGR of 18.76% between 2022 and 2027. The market size is forecast to increase by USD 29.72 billion.
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