iQor Symphony [AI] Drives Excellence in Customer Service and Compliance
iQor's recently launched Symphony [AI]TM ecosystem is designed to transform and enhance the employee lifecycle. This innovative AI ecosystem will help realize iQor's vision for the future of work to elevate employee productivity, ensure compliance, and foster employee well-being and retention for an irresistible customer experience. The AI-driven experience enabled by proprietary large language models (LLMs) is underpinned by iQor's vast accumulated process knowledge refined over decades supporting customers, showcasing the company's dedication to innovation and excellence in the CX business process outsourcing industry.
"Symphony [AI] represents our belief in harnessing technology to enrich iQor's harmonious, efficient, and supportive workplace and culture. It's a commitment to our employees' growth, security, and overall well-being while simultaneously adding value for our clients through a high-performing workforce," said iQor Chief Operating Officer Martin Lehtio.
By seamlessly intgrating AI with iQor's accumulated process knowledge, Symphony [AI] offers a holistic approach to managing employee performance, compliance, and wellness, shaping the future of work by building on the following established foundations. The result is a highly motivated, compliant, and efficient team committed to delivering world-class customer service.
iQor is a leading managed services provider of digitally enabled business process outsourcing (BPO) customer experience solutions. To learn more about Symphony [AI] and iQor's digital capabilities, visit iQor.com/Symphony-AI.
iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 40,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology and AI-driven innovations that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com.
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