Contact center market size to increase by USD 161.73 billion | The rising adoption of cloud-based contact centers drives market growth- Technavio
NEW YORK, Oct. 24, 2023 /PRNewswire/ -- The Contact Center Market by Type, Deployment, and Geography - Forecast and Analysis 2023-2027 report has been published by Technavio. Market growth is estimated to accelerate at a CAGR of 9.33% and register an incremental growth of USD 161.73 billion during the forecast period. The market is driven by factors such as the rising adoption of cloud-based contact centers, the necessity to improve CRM for effective revenue generation, and the integration of interactive voice response (IVR) into contact centers. However, the inability to achieve an ASA is hindering the market growth. The report provides a comprehensive analysis of growth opportunities at regional levels, new product launches, the latest trends, and the post-pandemic recovery of the global market. Download a PDF Sample Report
By region, the global contact center market is segmented into North America, APAC, Europe, South America, and the Middle East and Africa. North America will account for 34% of the market's growth during the forecast period. The growing adoption of contact center analytics, including multichannel customer interaction analytics, speech analytics, and contact center performance analytics applications in North America is driving the growth of the regional market.
The contact center market report includes information on the key products and recent developments of leading vendors, including:
The competitive scenario categorizes companies based on various performance indicators. Some of the factors considered include the financial performance of companies over the past few years, growth strategies, product innovations, new product launches, investments, and growth in market share, among others. Request a Sample
Data Security Market by Deployment, Type and Geography - Forecast and Analysis 2023-2027: The data security market is estimated to grow at a CAGR of 14.8% between 2022 and 2027. The size of the market is forecast to increase by USD 3,866.29 million. The stringent regulations regarding data protection are notably driving the market growth, although factors such as system integration and interoperability issues may impede the market growth.
Cloud-Based ITSM Market by Component, End-user and Geography - Forecast and Analysis 2023-2027: The cloud-based ITSM market is estimated to grow at a CAGR of 15.08% between 2022 and 2027. The size of the market is forecast to increase by USD 6,094.37 million. The growing need for control and accountability is notably driving market growth, although factors such as growing integration concerns in business organizations may impede market growth.
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Table of Contents
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by Type
7 Market Segmentation by Deployment
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Trends
11 Vendor Landscape
12 Vendor Analysis
Technavio is a leading global technology research and advisory company. Their research and analysis focus on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.
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