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PatientPay Announces Session Presentation at 2023 HBMA Fall Revenue Cycle Management Conference
[September 21, 2023]

PatientPay Announces Session Presentation at 2023 HBMA Fall Revenue Cycle Management Conference

PatientPay, the leading patient payments partner for acute, ambulatory, and specialty care, today announced that Pete Heydt, President of PatientPay and Susan Bailie, SVP of Operations at Healthcare Administrative Partners (HAP) will be hosting a session at the 2023 Healthcare Business Management Association (HBMA) Fall Conference titled "More Effective Strategies for Solving Patient Billing and Collections." Celebrating 30 years, the HBMA Fall conference will be held Sept. 26-28, 2023 in Indianapolis, IN.

During the session, attendees will be educated on concepts and tactics that financial and operational executives can use to positively impact financial results for more effective patient billing and payment experiences. In the session, participants will be able to:

  • Evaluate the policies, tactics and results they currently experience for patient billing and payments
  • Plan for how they can help their clients achieve better financial results, while also improving the staff and patient experiences with a more modern and efficient set of processes and solutions
  • Focus on specific areas to understand their eisting revenue cycle capabilities in each:
    • Policies, procedures, and education
    • Communication capabilities including electronic and paper billing
    • Dunning/ billing cycle workflows
    • Payment capabilities for all types of patient payment, both self-service and staff created…across the entire financial continuum of the patient: pre-service, time-of-service and post-service
    • Existing partners, both service-oriented and technology
    • Expected results vs current results

As healthcare revenue cycle management teams continue to place patient payments as a top priority in their organizations, the solution to patient billing and payment automation is one that gets results. PatientPay's collection rate (43%) is higher than the market (20%) with the average payment turnaround being within 14 days.

"At PatientPay, our clients have seen a vast increase in the amount of patient payments and an acceleration in the time it takes to collect payments ultimately lowering overall costs," says Pete Heydt, President of PatientPay. "We're excited to share our knowledge with healthcare executives at the HBMA conference and explain how to leverage education, planning and technology strategies to solve patient billing and collections and provide a great patient experience."

To learn more about PatientPay, visit

About PatientPay

PatientPay partners with specialty care medical groups and facilities to drive patient payments at every step of the visit. As patient financial responsibility grows, specialty services such as long-term care, physical therapy, radiology and anesthesiology rely on PatientPay to get paid fast and in full. Ultimately PatientPay aims to extend the patient experience with enhanced overall patient satisfaction through matching with EOBs, flexible payment options, and custom communications. To learn more about how PatientPay guarantees results for its clients, contact [email protected]

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