New Ivanti Research: 63% of IT Workers and 44% of Office Workers Are Concerned Generative AI Will Take Their Job in Five Years
Ivanti, the tech company that elevates and secures Everywhere Work, today announced the results of its 2023 Report: New Imperatives for Digital Employee Experience, which details how technology drives employee satisfaction, retention and productivity. Ivanti surveyed 7,800 IT professionals, executives and end users around the world, across a broad range of industries, to gauge their opinions on the current state and future of digital employee experience (DEX) - including how they believe the advancement in AI has and will impact employees.
While many IT workers see the productivity benefits of AI, 56% believe it benefits employers more than employees. Additionally, 63% are concerned generative AI tools might take their job in the next five years compared to 44% of office workers. Interestingly, when office workers need IT for a problem, they prefer to have a human on the other end, adding to IT's workload. When asked about leveraging a chatbot/automation that is as helpful as using a human, 58% still preferred human interaction. In short, IT professionals and employees aren't sold on AI quite yet, so it is up to executives to address their employees' fears and allocate resources to advance DEX.
The report revealed that inadequate DEX practices are much more than a tech problem for knowledge workers:
Notably, IT professionals who are tasked with implementing DEX in the organization don't always reap the benefits of it. While the vast majority of IT professionals (84%) want to continue to work remotely at least some of the time, they're also significantly more likely to experience a wide range of technology problems at work compared to other office workers. Among the IT workers we surveyed:
To learn more about the results and research-based steps to elevate DEX (and IT teams) in 2024, please visit here.
Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. We make technology work for people, not the other way around. Today's employees use a wide range of corporate and personal devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti is one of the only technology companies that finds, manages and protects each IT asset and endpoint in an organization. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti to help them deliver an excellent digital employee experience and improve IT and security team productivity and efficiency. At Ivanti, we strive to create an environment where all perspectives are heard, respected and valued and are committed to a more sustainable future for our customers, partners, employees and the planet. For more information, visit www.ivanti.com and follow @GoIvanti.
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