Modivcare Announces Successful Implementation of AI Automated Omnichannel Cloud Solution to Improve NEMT Member Experience
Modivcare Inc. (the "Company" or "Modivcare") (Nasdaq: MODV), a technology-enabled healthcare services company that provides a platform of integrated supportive care solutions focused on improving health outcomes, announced that the Company successfully rolled out and implemented the Genesys Cloud CX® Platform, the AI powered, all-in-one cloud contact center solution, which will improve its member care experience while streamlining and driving efficiencies at its mobility care centers. This transformative move reflects the Company's commitment to deliver outstanding service to its members. By integrating Genesys' advanced cloud-based contact center technology into its member care centers, Modivcare is poised to set a new standard in the NEMT industry for member engagement and satisfaction.
Key highlights of the Genesys Cloud CX implementation includes:
The strategic collaboration between Genesys and Modivcare marks a new era for NEMT communication and the member experience. Through the fusion of cutting-edge technology and a member-centric approach, both organizations are poised to make a material and positive impact on the valuable transportation services provided to the most vulnerable populations.
"In today's channel less reality, the healthcare industry has an imperative to modernize their customer experience infrastructure to meet the diverse needs of patients and members," said Olivier Jouve, Chief Product Officer at Genesys. "Genesys Cloud CX provides the scalability and customizability for Modivcare to meet its members when and where they need - all on a secure platform. And, with Genesys AI powered experience orchestration capabilities, members are given personalized and efficient care to not only deliver better experiences but help drive better health outcomes."
Modivcare Inc. (Nasdaq: MODV) is a technology-enabled healthcare services company that provides a platform of integrated supportive care solutions for public and private payors and their members. Our value-based solutions address the social determinants of health (SDoH), enable greater access to care, reduce costs, and improve outcomes. We are a leading provider of non-emergency medical transportation (NEMT), personal care and remote patient monitoring. To learn more about Modivcare, please visit www.modivcare.com.
Keynote Presentation by Avaya
Adding Incremental Revenue with CPaaS