Sprinklr Launches More Than 700 New Features for Unified Customer Experience
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the company's latest platform release (v. 18.8). With the release of 18.8, the proprietary Sprinklr AI+ platform now integrates with Google Cloud's Vertex AI and OpenAI's GPT models and is now generally available to all customers.
"Sprinklr is the fastest and most effective way to get AI into a global brand's front office prebuilt for security and data privacy," said Sprinklr Founder and CEO, Ragy Thomas. "With Sprinklr AI+, our more than 1,400 enterprise customers can increase productivity, boost the quality of insights, and drive automation across their front office functions. Sprinklr's ability to seamlessly integrate with customers' own models, create new ones, or integrate with Sprinklr AI+ gives customers choice and access to the latest generative AI technologies."
Sprinklr AI+ gives brands unified generative AI capabilities for customer service, insights, social media management, and marketing built with enterprise-level governance, security, and data privacy. With Sprinklr AI+, customers can utilize Generative AI with just a few clicks, without the need to learn new workflows, and with confidence in the accuracy, security, and privacy of the Sprinklr platform.
Release 18.8 introduces more than 700 new features and enhancements across the four Sprinklr product suites: Sprinklr Service, Sprinklr Insights, Sprinklr Marketing, and Sprinklr Social. An overview of key updates and enhancements is below.
For more information on new capabilities and availability for release 18.8, visit: https://www.sprinklr.com/releases/18-8-summer-2023/.
Sprinklr AI+ is a flexible AI-everywhere offering that integrates Sprinklr's specialized AI models with leading generative AI capabilities to drive higher productivity, better decision-making, and more seamless experiences from customer-facing teams. To learn more, visit: https://www.sprinklr.com/products/platform/ai-plus/.
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr's value to the enterprise is simple: We un-silo teams to make customers happier.
Keynote Panel: The Continued Rise of AI: Embracing the Known and Unknown to Drive Business Results
Water Wise - A Smart City Success Story
Time: 9:00-9:30 am
Mastering Business Social Media