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How Using the Right Texting Method Drives Customer Engagement for Businesses
[July 17, 2023]

How Using the Right Texting Method Drives Customer Engagement for Businesses



With 98% of all text messages opened, it's not surprising that businesses rely on it to boost customer engagement. However, with multiple methods of mass text messaging available, it can be difficult for businesses-weighing cost, delivery and engagement rates-to decide which method is best for them.


During a Mobile Ecosystem Forum (MEF) and Canadian Telecommunications Association 2023 panel discussion, iconectiv's Matt Lear will join other industry experts to lay out the differences between short codes, 10-digit long codes (10DLC) and toll-free messaging, by highlighting the benefits of each method for businesses across all industries and referencing several case study examples.



Industry leaders for this panel session include:

  • Matt Lear, Senior Director of Product Management, iconectiv
  • Caitlin O'Neill, Senior Manager, Messaging Product Development, Canadian Telecommunications Association
  • Nate Kliger, Senior Director, Messaging Strategy and Operations, Attentive
  • Paul Wheeler, Vice President, North American Carrier Relations, Twilio
  • Caitlin Long, Director of Commercial Product Management, Bandwidth Inc.
  • Jonathan Vimont, Director, North American Messaging Products and Services, Sinch


July 18, 2023

11:30 am ET



Hyatt Regency Toronto, 370 King Street West, Toronto, Canada


To set up a meeting with iconectiv, email [email protected]

About iconectiv

Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv's extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2 billion people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit Follow us on Twitter and LinkedIn.

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