GovExec and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, will be hosting the annual Government Customer Experience & Engagement Summit on Thursday, June 1 in Washington D.C. This in-person and virtual summit focuses on how Federal, State and Local Government agencies can build public trust by delivering excellent services and leveraging technology to optimize processes and offer new innovations.
The educational sessions include:
Key lessons from rapidly evolving hybrid work environments
New approaches to ensure an inclusive, resilient Government
Federal guidance on the 21st Century Integrated Digital Experience Act (IDEA)
Tactics on meeting evolving priorities and improving digital services
Stewarding taxpayer dollars to navigate around bureaucratic boundaries
Breakout sessions will cover:
Technology: artificial intelligence (AI), automation, digitization of services and aligning goals with existing IT modernization efforts
Culture: leadership strategies, the importance of diversity, equity and inclusion, data-driven decision making and the benefits of treating employees as customers
WHO:
The event includes presentations by Government leaders, including:
Amira Boland, Federal Customer Experience Leader, Office of Management and Budget [Pending Agency Approval]
Simchah Suveyke-Bogin, Chief Experience Officer, U.S. Department of Agriculture
Dr. Charles "Chuck" Barber, Chief Diversity and Inclusion Officer, National Science Foundation
Nicole "Niki" French, Customer Service Branch Manager, Transportation Security Administration, Department of Homeland Security
Matt Garber, Chief Customer Officer, Fiscal Service, Department of Treasury
Sonny Hashmi, Commissioner, Federal Acquisition Service, General Services Administration
Abraham Marinez, Director of Product Design, Office of Federal Student Aid, Department of Education
Michael Rupert, Chief Technology Officer, Office of the Chief Technology Officer, DC
Lloyd (Colt) Whittall, Chief Experience Officer and HQE, Department of the Air Force
As well as presentations by industry experts, including:
Evan Anderson, Regional Vice President, Public Sector, OwnBackUp
Mike Barretta Senior Manager of Solutions Architecture, Elastic
Steven Boberski, Public Sector Chief Technology Officer, Genesys
Ben Cathers, Global Principal Solutions Consultant, Hootsuite
Adam Clater, Chief Architect, North America Public Sector, Red Hat
Eddie Doyle, Cyber Strategist, Check Point
Rob Ellis, Principal Presales Solutions Engineer, Acquia
Phil Jackson, General Manager, Adobe
Frederico Lara, Chief Innovation Architect, New Relic
Charlotte Lee, Strategic Lead for CX and Innovation, Granicus
Jill Leyden, Vice President of Public Sector Strategy and Solutions, Qualtrics
Phoebe Nerdahl, Sr. Director, U.S. Public Sector, LaunchDarkly
Pam Van Meter, Principal CIAM Specialist, Okta
Ron Vickery, Area VP, Customer & Industry Workflows, Government, Healthcare & Higher Education, ServiceNow
This year’s summit is sponsored by the following industry partners. Attendees are encouraged to learn more about each of these solution providers by visiting their booths at the onsite event to access relevant resources, chat with company representatives, or learn about procurement of solutions through Carahsoft’s vendors and reseller partners.
The event agenda and registration are available on the Government Customer Experience & Engagement Summit website. Attendees are eligible to receive up to four continuing professional education (CPE) credits. This event is complimentary for all Government attendees. For more information, contact the Carahsoft Customer Experience Team at (703) 673-3570 or [email protected].
About Carahsoft Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Customer Experience, Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Visit us at www.carahsoft.com.
