TeleVox Launches Automated Reputation Management Solution for Healthcare Providers
MOBILE, Ala., May 22, 2023 (GLOBE NEWSWIRE) -- TeleVox, the industry-leading provider of omnichannel digital patient technology, launched its automated reputation management solution, empowering hospitals, health systems and physician practices to take control of their online presence.
Reviews are critical to how current and prospective patients perceive and select providers. In fact, research has found that patients value hospital reputation over metrics such as clinical outcomes. The increase in star ratings of providers and recent reviews will increase the likelihood of patients choosing that physician and will help build revenue for the provider.
TeleVox’s new reputation management technology allows healthcare teams to configure automated text and email-based patient notifications to solicit feedback from patients about their healthcare visit. The automated system then either prompts patients to publish their feedback or notifies providers of responses requiring immediate follow-up. In addition, natural language processing (NLP) interprets collected comments and provides sentiment analysis.
All patient ratings are made available in an easy-to-use dashboard with intuitive reporting functions and trend reports. This seamless start-to-finish approach proactively mnages patient feedback and helps healthcare organizations:
By integrating with TeleVox’s omnichannel patient engagement platform, HouseCalls Pro, automated reputation management eliminates the need for manual outreach and streamlines the evaluation process of patient reviews and survey responses. Now, staff can focus on optimizing service recovery opportunities and improving care delivery.
“Today in healthcare, the patient feedback loop is more important than ever,” according to Chuck Hayes, vice president of product management at TeleVox. “Adding automated reputation management capabilities to our comprehensive digital front door strategy will help hospitals, health systems, and physician practices improve the patient experience while optimizing revenue opportunities.”
TeleVox has pioneered the patient engagement landscape for three decades. Its full-service platform integrates within electronic health record (EHR) systems to automate every aspect of engagement along the patient journey. To learn more about automated reputation management, visit www.televox.com/request-a-demo.
Learn more at www.televox.com.