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ServiceNow announces Employee Growth and Development, an AI-powered talent transformation solution to drive skills-based workforce management
[May 16, 2023]

ServiceNow announces Employee Growth and Development, an AI-powered talent transformation solution to drive skills-based workforce management

Knowledge 2023 - ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced Employee Growth and Development (EGD), an AI-powered talent transformation solution to drive skills-based workforce management. The new solution will help organizations better understand the strengths of their workforce and build a scalable skills strategy that helps close talent gaps and improve employee experiences-all on a single platform.

This press release features multimedia. View the full release here:

ServiceNow Employee Growth and Intelligence, an AI-powered skills intelligence solution (Graphic: Business Wire)

ServiceNow Employee Growth and Intelligence, an AI-powered skills intelligence solution (Graphic: Business Wire)

More than three-quarters of employees (76%) say they are more likely to stay with a company that offers continuous learning and development, according to SHRM. If leaders don't focus on skills development to help employees thrive, they risk losing talent to companies that do. EGD addresses this challenge, connecting numerous, disconnected point solutions used for learning and development to guide employees and their managers through career plans and development goals. It's underpinned by AI-powered skills intelligence acquired from Hitch Works, which will serve as a dynamic engine that recommends relevant trainings, mentors, and mobility opportunities.

"Organizations are nothing without their people. In this competitive market, to grow business, leaders need to enable their employees to grow their careers in equitableand dynamic ways. This can't be done without skills intelligence," said Jacqui Canney, ServiceNow chief people officer. "The vision of Employee Growth and Development makes that all possible through personalized learning experiences that continually develop and enhance employee skills based on data and insights, resulting in a more engaged, motivated, and resilient workforce."

One platform, one architecture, one data model connects systems and data

The Now Platform along with EGD's dynamic AI-powered skills intelligence can help give the solution a distinct competitive advantage. ServiceNow's open architecture enables companies to integrate with systems across the enterprise, as well as with third-party and external data sources. As the connective tissue, EGD will help companies move functionality out of point solutions and into a simple, consumer-centric experience for employees, managers, and business leaders.

"For years, HR leaders have invested in siloed tools for employee growth and development, leading to disconnected data and fragmented experiences. With Employee Growth and Development, ServiceNow is taking a major step forward in helping organizations simplify and optimize this experience," said Gretchen Alarcon, SVP and GM, Employee Workflows, ServiceNow. "We've created a platform with AI-powered skills intelligence that spans back-end systems, so employees have a central place to access and act on all their learning, development, and growth needs. We're leveraging the power of the Now Platform to power the employee experience of the future."

By bringing learning, development, and skills intelligence together on a single platform, EGD will give organizations the ability to act on insights rather than instinct. This solution empowers organizations to build a data-driven talent management strategy that predicts, identifies, and develops skills that will have the greatest impact on the business and close talent gaps.

"Every company today is trying to build a skills strategy-it's top of mind for CHROs and CEOs alike," said Josh Bersin, founder and CEO, The Josh Bersin Company. "Building a skills database is a part of the solution, but it's only a small piece of the puzzle. The future of skills is AI-driven. The companies that win will be those who push the boundaries of traditional HR and develop a sophisticated skills engine that brings siloed solutions together for more impactful, high-value learning. This is a big, bold move for ServiceNow!"

With EGD, companies can be smarter and more agile-evaluating and developing employees based on their skills, not just their experience or education. AI-powered skills intelligence also opens the door for dynamic career paths, surfacing new opportunities and trainings for employees so they can build the skills they need today while also planning for the future.


  • Employee Growth and Development is expected to be generally available this fall as part of the ServiceNow Vancouver release

Additional Information

Use of Forward-Looking Statements

This press release contains "forward-looking statements" about the expectations, beliefs, plans, and intentions relating to a new Employee Growth and Development solution. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow's results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in delivering the solution and (ii) uncertainty as to whether sales of the solution will justify the investments in the solution. Further information on factors that could affect ServiceNow's financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time.

About ServiceNow

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNowTM. For more information, visit:

© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

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