Pega Launches Pega Process Mining with Generative AI-Ready APIs to Enable Continuous Workflow Optimization
Integrated AI-powered capabilities make it easier to continuously find and fix business process inefficiencies
CAMBRIDGE, Mass., May 9, 2023 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider empowering the world's leading enterprises to Build for Change®, today announced the launch of Pega Process Mining, which will make it easier for Pega users of all skill levels to find and fix process inefficiencies hindering their business operations. These intuitive process mining capabilities – along with generative AI-ready APIs – will be seamlessly integrated within Pega Platform™, providing organizations with a unified solution to continuously optimize their Pega workflows.
As businesses face increasing customer expectations, process bottlenecks can frustrate both customers and employees. But many process optimization methods and tools are too difficult to use, time consuming to implement, and may not accurately reflect how processes really work. This makes it challenging for organizations to improve their customer and employee experiences, which continue to become more complex over time.
Stemming from last year's acquisition of Everflow, Pega Process Mining uses AI and dedicated algorithms to quickly and accurately model and analyze the 'as-is' lifecycle of their processes based on event log data. It then pinpoints unforeseen bottlenecks, reworks, nonconformances, and other pain points that slow them down – such as extraneous steps in account onboarding processes that takes customers too long to complete. From there, the software will suggest and prioritize more efficient ways for users to refine their processes. This helps businesses accelerate their path to becoming an autonomous enterprise, allowing them to better align their customer journeys to drive higher productivity, reduce costs, and improve experiences.
Powerful yet easy to use
Generative AI-ready capabilities
Continuous optimization in one unified platform
Pega Process Mining will be available for Pega Platform users by the end of June 2023. For more information, visit www.pega.com/products/platform/process-mining.
To learn more, attend PegaWorld iNspire the annual Pega user conference, from June 11-13 at the MGM Grand in Las Vegas where the software will be on display and spotlighted in sessions including Process Mining 101: Continuously Improve and Transform Your Pega Workflows with Process Mining.
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SOURCE Pegasystems Inc.