Martello Empowers Hybrid Work with New Softphone Monitoring Capabilities

Martello Technologies (News - Alert) Group Inc., a leading developer of software solutions for IT in the modern workplace, recently announced the inclusion of softphone voice quality (VQ) monitoring in the latest release of Mitel (News - Alert) Performance Analytics (MPA). This new feature aims to support the growing hybrid workforce that increasingly relies on softphones for communication.

Softphones, which are software applications that run on computers or mobile devices without the need for a desktop phone handset, have gained popularity due to their cost savings and flexibility. They utilize VoIP instead of traditional phone lines and offer features similar to a traditional phone system, such as call transferring and SMS messaging. The increased adoption of softphones requires a strong underlying network, and end-to-end visibility is essential for Mitel customers and partners to ensure optimal voice quality.

MPA is a fault and performance management solution that monitors and manages a customer's entire unified communications network. It provides analytics and reporting that simplify troubleshooting and identifies VQ and network quality issues before they result in outages. The latest release, MPA 3.4, extends its voice quality monitoring and reporting capabilities to include Mitel softphones, offering mobile and desktop MiCollab softphone VQ analytics and reports.

Martello's software empowers IT teams and partners with a clear understanding of how hybrid work habits, such as softphone usage, impact office networks. The company aims to monitor the performance and user experience of essential communication tools like Mitel systems and Microsoft (News - Alert) Teams.

John Collins, CTO of VoIP Networks, commented on the importance of MPA in providing a stable solution for their clients, noting its role in enhancing softphone voice quality monitoring and reducing costs associated with downtime. John Proctor, CEO of Martello Technologies, expressed the company's commitment to working closely with Mitel to ensure users have visibility into voice quality and overall performance.

The addition of softphone VQ monitoring in MPA highlights the growing importance of maintaining quality communication tools in the hybrid work environment. The new feature will help businesses improve the user experience and productivity of their employees, while also assisting in capacity planning and reducing downtime.

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