RingCentral Introduces Next-Gen Communication Solution for Frontline Workers
RingCentral, Inc. (NYSE: RNG), a leading provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced a next-gen communication solution for frontline workers that enhances employee- or company-owned mobile devices with walkie-talkie, voice, AI- powered video capabilities, team messaging, file sharing, and more. In the past, frontline workers have been burdened by juggling multiple devices. With RingCentral's powerful frontline workforce solution-which now offers a new push to talk capability-frontline workers across industries like healthcare, retail, and manufacturing can use a single device to seamlessly connect and communicate with the rest of their organization.
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"Frontline workers need to be given the right tools to perform their jobs with speed and precision. Without digital investments, they're set up to work in silos," said Srini Raghavan, chief product officer, RingCentral. "With our new Frontline Worker solution, businesses can bridge departmental gaps and empower their frontline workers with mobile-centric tools that include push to talk capabilities along with message, video, and phone so they can communicate with their field and back office teams."
Available as a standalone solution or add-on to RingCentral MVP® (message, video, phone), key benefits for frontlineworkers and businesses include:
Benefits for Key Industries
RingCentral's frontline worker solution with push to talk capabilities provides the following benefits for customers in these industries:
According to Elka Popova, vice president and senior fellow, information and communications technologies at Frost & Sullivan, "Frontline employees are an integral part of 80% of organizations globally and yet to date, this segment of the workforce has been largely underserved by enterprise communications providers. RingCentral's new solution for Frontline Workers, which includes push to talk capabilities, AI video meetings, and team messaging, is a unique differentiator when it comes to better connecting frontline and back office workers with simple and effective multi-channel communications."
The new frontline worker solution will be available globally as a public beta to customers by the end of March. The frontline worker solution is scheduled to be generally available-in both a standalone version and as an add-on to RingCentral MVP-by the end of June. For more information, visit here.
RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact center. RingCentral empowers businesses with AI-powered conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more.
©2023 RingCentral, Inc. All rights reserved. RingCentral, RingCentral MVP, and the RingCentral logo are trademarks of RingCentral, Inc.
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