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ATP's ChronicX solution named winner in 2023 Artificial Intelligence Excellence Awards
[March 23, 2023]

ATP's ChronicX solution named winner in 2023 Artificial Intelligence Excellence Awards

ATP, a leading provider of information services and software solutions for the aviation industry, announced today that its ChronicX solution has been named a winner in the Artificial Intelligence Excellence Awards program presented by the Business Intelligence Group.

ChronicX uses natural language processing and machine learning to analyze aircraft defect information, automatically pinpointing and organizing issue clusters. The complete advanced web and mobile solution provides automatic identification of chronic aircraft defects, chronic resolution management and defect analysis to improve aircraft safety and reliability. Currently in use on 25 percent of the world's commercial airline fleet, ChronicX uncovers recurring defects and previously undetected issues, at both the tail and fleet level. It also detects emerging failure modes that are yet to reach critical status. The solution proactively enables engineers to respond with greater speed and accuracy to reduce delays and aircraft downtime.

"This award recognizing ChronicX reflects ATP's long-term investment in providing cutting-edge AI technology for the aviation market and is a testament to our team's commitment to delivering value to our customers," said Norman Happ, chief executive officer of ATP. "This accolade demonstrates our continued dedication to helping the leading commercial carriers around the world save hundreds of millions of dollars in parts and labor, as well as reduced delays and cacellations with our maintenance, analytics and guided diagnostics solution."

With the release of a new suite of features to the platform in the past year, ChronicX Mobile allows aircraft mechanics to see the entire maintenance history of the aircraft they are working on, leveraging artificial intelligence and machine learning to assist in the diagnosis of issues and enables them to solve problems the first time. This eliminates wasted parts and temporary fixes used to pass the problem to the next repair facility.

New collaboration capabilities allow users to share experiences and ask for help from experts - all within the context of the aircraft or type of aircraft being worked on in real time. With the addition of new dashboards and deep integrations, customers can now access a command center view to help better understand what repair centers excel at which areas of an aircraft, providing more focused improvements than was ever possible before.

Utilizing ATP's ChronicX solution, a major airline reduced unexpected flight delays due to repairs needed by 60 percent, saving them over $50 million in annual repair costs. Another aviation customer reported a 20 percent reduction in repeat defects, resulting in $400,000 in savings per year.

"We are so proud to name ATP ChronicX as a winner in our inaugural Artificial Intelligence Excellence Awards program," said Maria Jimenez, chief nominations officer for Business Intelligence Group. "It was clear to our judges that ChronicX was using AI to improve the lives of their customers and employees. Congratulations to the entire team!"

Organizations from across the globe submitted their recent innovations for consideration in the Artificial Intelligence Excellence Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

About ATP

ATP is the leading provider of aviation software and information services, supporting more than 75,000 aircraft maintenance professionals and 7,500 customers worldwide. We help everyone from business aviation teams and MROs to airlines and OEMs get their aircraft more uptime. Challenges like unscheduled repairs, part availability, and excessive paperwork lead to too many aircraft spending too much time on the ground. And that leads to needless delays, endless back and forth, and lots of wasted dollars. The key to more uptime is having a better technology platform to manage everything from maintenance and operations to manuals and diagnostics.

That's why thousands of aircraft operators, 25% of the worldwide commercial fleet, and over 100 OEMs all rely on ATP. And it's why customers have been able to achieve an average 23% reduction in downtime cost. ATP. Let's get you more uptime. Learn more at

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization's proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

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