TNS 2023 Robocall Investigation Report: Milestone 10th Edition Out Now
Transaction Network Services (TNS) has today launched its 2023 Robocall Investigation Report, with updates on STIR/SHAKEN implementation, robocall volume and scams and how branded calling solutions are helping to restore trust in voice calling.
The latest of TNS' bi-annual Robocall Investigation Report marks its 10th Edition of providing the most accurate data to help carriers make mission-critical decisions and is available to download now.
As more carriers successfully implemented STIR/SHAKEN and regulators intensified their enforcement efforts in 2022, Americans saw unwanted robocall volume drop 11% year over year. But TNS' report identified room for improvement with call authentication accuracy that is critical to the framework's impact going forward.
"Overall unwanted robocall volume declined slightly, and with June 2023 marking the final stage in STIR/SHAKEN implementation, consumers can anticipate further progress in robocall mitigation. Carriers supported by TNS have excelled in identifying and stopping fraudulent calls early, which means less unwanted calls reaching those carriers' customers," said Mike Keegan, CEO of TNS. "But our milestone 10th Robocall Report affirms that blocking robocalls through call authentication is only half the battle; the focus must expand to broader adoption of branded calling solutions that arm consumers with the information they need to trust calls from legitimate brands, and help businesses' improve customer call answer rates and engagement."
TNS supports more than 125 service providers in North America including four of the top seven US carriers and two of the top four wireless providers. With nearly 250 illion active subscribers and broader access to the largest cross-carrier call events, TNS has unsurpassed ability to categorize and properly attribute incoming calls. This visibility is key to differentiating between legitimate robocall activity and scam.
The TNS 2023 Robocall Investigation Report includes several new insights:
To learn more, request a full copy of the TNS 2023 Robocall Investigation Report here.
TNS, a market leader in call analytics and robocall mitigation, provides an end-to-end ecosystem for protecting and restoring trust in voice. TNS addresses the full needs of wireless and wireline operators globally with TNS Call Guardian® the industry-leading call analytics solution that protects subscribers from high risk and nuisance robocalls. In addition, its Enterprise Branded Calling solution is the core component of its Identity Analytics Suite that is taking the next step in enriching consumer engagement making voice calling an integral part of an omnichannel customer experience program. TNS analyzes over one billion call events across more than 500 operators every single day, enabling carriers to identify more unwanted robocalls. For additional information visit: https://tnsi.com/resource-center/communications/.
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