Rising Rates Short Circuit Electric Vehicle Home Charging Satisfaction, J.D. Power Finds
The growing electric vehicle (EV)1 marketplace has encountered rising electricity rates due in part to the recent U.S. inflationary period, resulting in lower satisfaction with home charging, according to the J.D. Power 2023 U.S. Electric Vehicle Experience (EVX) Home Charging Study,SM released today. More than two-thirds (68%) of EV owners use a Level 2 permanently mounted station, but their overall satisfaction declines 12 points year over year to 740 (on a 1,000-point scale).
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2023 U.S. Electric Vehicle Experience (EVX) Home Charging Study (Graphic: Business Wire)
While Level 2 portable and Level 2 permanently mounted charging stations are utilized by 83% of all users, their satisfaction with the cost of charging declines from the 2022 study by more than 30 points in each segment. Also driving down overall satisfaction in the study is speed for all three home charging segments.2 The 2023 study finds that owners of 2022 and 2023 model EVs are less satisfied with their home charging speed (605 and 597, respectively) than owners of 2021 model EVs (616) and 2020 model EVs (608).
"Whether you're an automaker, dealer or utility company participating in the EV ecosystem, improving the EV owner experience with respect to home charging should be a common goal shared by all," said Brent Gruber, executive director of the EV practice at J.D. Power. "There are programs available today that will help EV owners with the startup costs, such as installing or upgrading to a faster Level 2 charger. There are also programs designed to save EV owners money with the ongoing costs of charging their vehicle, like scheduling to charge during the most affordable time of the day. However, J.D. Power sees that there is little awareness and utilization of these benefits. As the EV marketplace continues to grow, brands that help owners take advantage of these offerings will be in a much better position down the road."
Satisfaction is measured across eight factors: fairness of retail price; cord length; size of charger; ease of winding/storing cable; cost of charging; charging speed; ease of use; and reliability. These factors provide a comprehensive assessment of the owner experience and charger performance.
Following are key findings of the 2023 study:
The study examines the home charging experience of EV owners across all three charger segments, but only the Level 2 permanently mounted charging station segment is award eligible.
Tesla ranks highest among Level 2 permanently mounted charging stations with a score of 790. GRIZZL-E (757) ranks second and Emporia (754) ranks third. The segment average is 740.
The U.S. Electric Vehicle Experience (EVX) Home Charging Study, now in its third year, is driven by a collaboration with PlugShare, the leading EV driver app maker and research firm. This study sets the standard for benchmarking satisfaction with the critical attributes that affect the total or overall EV home charging experience for both battery electric vehicles (BEVs) and plug-in hybrid electric vehicles (PHEVs). Survey respondents for the study included 13,860 owners of 2017-2023 model year BEVs and PHEVs. The study was fielded from December 2022 through February 2023.
For more information about the U.S. Electric Vehicle Experience (EVX) Home Charging Study, visit https://www.jdpower.com/business/automotive/electric-vehicle-experience-evx-home-charging-study.
See the online press release at http://www.jdpower.com/pr-id/2023026.
Based in El Segundo, Calif., PlugShare maintains the most comprehensive census of EV infrastructure in the world. They make the PlugShare app for iOS, Android and the Web, the most popular EV driver app globally, in use by most drivers in North America and over one million EV drivers worldwide. PlugShare also provides sophisticated data tools, reports, custom consulting and comprehensive research on EVs for automakers, utilities, charging networks, government and the rest of the EV industry. It operates the world's largest EV driver survey research panel, PlugInsights, now with over 63,000 members.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.
About J.D. Power and Advertising/Promotional Rules: http://www.jdpower.com/business/about-us/press-release-info
1 Electric vehicles (EV) include battery electric vehicles (BEV) and plug-in hybrid electric vehicles (PHEV).
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