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Clickatell Launches Chat Commerce Solutions for Travel IndustryTravel Brands Drive Productivity, Trust and Satisfaction with Travelers in Messaging Channels REDWOOD CITY, Calif., Dec. 7, 2022 /CNW/ -- Clickatell, the Chat Commerce and business messaging leader, today announced new updates to its Chat Commerce Platform for travel brands to provide exceptional customer service in messaging channels during travelers' entire journeys. Added benefits of the Platform include reduced costs for businesses to conduct chat conversations and engagement in real-time or any time communications. Always On Digital Contact Center With Clickatell, travel brands provide exceptional customer service to travelers via mobile messaging. Clickatell's Chat Desk, a digital contact center solution and part of Clickatell's Chat Commerce Platform, gives travelers access to flight details, booking options, cancellations, upgrades and more at their fingertips via SMS, WhatsApp and Apple Messages. Chat Desk integrates tightly with Clickatell's Chat Flow, a drag-and-drop conversation workflow builder, enabling businesses to visually create, edit and manage communication and business process workflows across multiple channels with little to no code. Consumers can connect with travel brands through the Chat Flow automated chat, before being escalated to a live agent through Chat Desk if necessary. Chat Desk consists of three parts: Agent Desk, SupervisorDesk and Real-Time Dashboard:
Innovative Payment Option Clickatell's Chat 2 Pay new seamless integration into Chat Desk gives travel brands the ability to securely offer and accept payments in business messages. Travelers receive a payment link and effortlessly complete the payment through a checkout page on their mobile phones. The functionality is so easy brands simply switch it on and manage this new capability. "Traveling has become such a different experience in the post-pandemic world, and nothing is more frustrating than an inconvenient customer service experience," said Pieter de Villiers, CEO and Co-Founder at Clickatell. "By reaching your customer where they already are in messaging channels, rather than making them download or maintain a mobile app, travelers can instantly connect with your company and get support through their chat app of choice. Especially in the travel industry, a personalized and frictionless customer service and engagement strategy is important - if not more important - than the sale itself. "Considering 87% of consumers prefer to use mobile messaging to communicate with travel companies especially on the day of their travel, according to our Chat Commerce Trends Report on Travel, travel brands providing personal and timely communications in SMS and popular chat apps will help their customers get the most out of their trips and drive satisfaction," added de Villiers. Learn more about Clickatell's Chat Commerce Platform here, Chat Desk here, Chat Flow here and Chat 2 Pay here. About Clickatell Clickatell is the global Chat Commerce leader powering businesses to connect, interact and transact with consumers anytime, anywhere in chat. The low / no-code, feature-rich Chat Commerce Platform sits at the intersection of communications (CPaaS, CCaaS) and commerce (digital payments). Clickatell serves over 10,000 customers, including Fortune 50 brands. Clickatell is headquartered in Silicon Valley, CA, and has offices in Canada, South Africa and Nigeria. Learn more at www.clickatell.com. Media Contacts
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