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Global Contact Center Analytics Market Report 2022: A Highly Competitive $5.81 Billion Market by 2030 Featuring Cisco, Servion Global Solutions, Five9, Genesys, Genpact, Mitel Networks, OracleDUBLIN, Dec. 6, 2022 /PRNewswire/ -- The "Contact Center Analytics Market Share, Size, Trends By Component, By Deployment Model, By End-Use Industry, By Region, Segment Forecast, 2022 - 2030" report has been added to ResearchAndMarkets.com's offering. The global contact center analytics market is expected to reach USD 5.81 billion by 2030 The industry has witnessed increased adoption in developing and developed regions. This is undertaken to minimize the operational forces and increase the efficiency of businesses. North America accounted for a significant share in 2021 owing to greater demand for analytics solutions from industries such as healthcare, BFSI, and IT & Telecom. Contact Center Analytics Market Highlights
1. Introduction 1.1. Report Description 1.1.1. Objectives of the Study 1.1.2. Market Scope 1.1.3. Assumptions 1.2. Stakeholders 2. Executive Summary 2.1. Market Highlights 3. Research Methodology 3.1. Overview 3.2. Data Sources 4. Global Contact Center Analytics Market Insights 4.1. Contact Center Analytics - Industry Snapshot 4.2. Contact Center Analytics Market Dynamics 4.2.1. Drivers and Opportunities 4.2.1.1. Increasing demand for speech and text analytics 4.2.1.2. Growing demand for better customer experience management solutions 4.2.2. Restraints and Challenges 4.2.2.1. High cost of investment 4.3. Porter's Five Forces Analysis 4.4. PESTEL Analysis 4.5. Contact Center Analytics Market Industry Trends 4.6. Value Chain Analysis 4.7. COVID-19 Impact Analysis 5. Global Contact Center Analytics Market, by Component 5.1. Key Findings 5.2. Introduction 5.2.1. Global Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion) 5.3. Solution 5.4. Services 6. Global Contact Center Analytics Market, by Deployment Model 6.1. Key Findings 6.2. Introduction 6.2.1. Global Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion) 6.3. Cloud 6.4. On-premises 7. Global Contact Center Analytics Market, by End-Use Industry 7.1. Key Findings 7.2. Introduction 7.2.1. Global Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion) 7.3. Healthcare 7.4. BFSI 7.5. Government & Education 7.6. Retail & E-Commerce 7.7. IT & Telecom 7.8. Others 8. Global Contact Center Analytics Market, by Geography 8.1. Key findings 8.2. Introduction 8.2.1. Contact Center Analytics Market Assessment, By Geography, 2018 - 2030 (USD Billion) 9. Competitive Landscape 9.1. Expansion and Acquisition Analysis 9.1.1. Expansion 9.1.2. Acquisitions 9.2. Partnerships/Collaborations/Agreements/Exhibitions 10. Company Profiles 10.1. Company Overview 10.2. Financial Performance 10.3. Product Benchmarking 10.4. Recent Developments
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